I work for various clients(domain - Travel/Finance/Service) I also handle POC's for potential as well as existing clients, showing insights from the data provided. Following is the list of reports made :Business Analysis Year over year Transaction/Sale Amount/Revenue comparison Identify overall business pattern.Line of Business Analysis - Air/Car/Hotel/Cruise/Package booking pattern - Identify LOB-wise business.Top Destination Analysis Year over year business performance of top tourist destinations within US.Call Center Analysis Business performance comparison of various call centers spread worldwide.Top Customer Analysis Month over month performance of business given by customers, based on which customer hierarchy is maintained.Customer Satisfaction Rating (1 to 5) by customers on a set of questionnaire is captured to understand customers likes and dislikes.Call Volume Analysis - Number of calls received/handled/abandoned - Identify agents call handling pattern.Call Volume by Interval Helps to analyze in which part of the day the call volume is high/low.Agent Occupancy Analysis - Based on the Call handled by the agent, his/her total occupancy percentage is calculated.Agent conversion Analysis - Calls converted to successful bookings by agents, helps to calculate agents incentive.Various Campaign related Analysis Future Trip Discount, Welcome Back Offers, Customer Survey Offers etc.Apart from the above reports, there are several ad-hoc reports made as per clients request. Help the team in solving logical/technical queries.

1) Create/Maintain MIS reports using Crystal Report with MSSQL/Foxpro viz.:Monthly Order Booking / Sales report, Order Estimation report, Weekly Current running orders report, Bi-weekly Inventory report , Year wise/Month wise Sales/Order Value/Quantity comparison, Costing, Sales Confirmation, Purchase Order, Invoice etc. Make ad-hoc reports as required by the management. Type of Report : Standard, Cross Tab, Cumulative Total, Running Total, Sub-reports etc2) Maintain Companies Computers, Servers (Novell / Windows 2003) and Web services (Mailboxes / Blackberry / Website)3) Software trouble-shooting (Existing Order Processing Package/MS Word/Excel/Outlook/Internet….)4) Good at Oracle PL/SQL