Working as Salesforce Administrator. Working on in below areas:- Creating Objects, Fields- Creating Reports, Dashboards- Creating workflows- Creating approval process- Creating Record Types, Page Layouts- Creating profiles, managing user roles. Worked with the user group for requirement gathering throughout the planning and implementation. Created new User Accounts and assigned Profiles as per their role in role hierarchy. Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data. Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions. Defined Org wide default to restrict access from users. Customized Page layouts for Standard/Custom objects and assigned Record Types. Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility. Packages and releasing. Participated in technical aspects of APEX, Visual Force development with the team Created and used Email templates in HTML and Visualforce.

Working under a Banking, financial services, and institution (BFSI) domain for Citi Group Inc. (Client) and its leading market-sensitive division known as Citi Markets and Securities Services technology (MSST). Citi JUAT Investor services - operated as a part of Citi Global JUAT investor services team (since July 2015) as a subject matter expert for ITRS Monitoring Tool. Other roles included development testing (UAT & JUAT) and support for Unix and windows based application. End to End coverage and interaction with clients of Citigroup like Standard life Insurance, TAM, Old Mutual Global Investors (OMGI), Norges Bank, Kames Capital (by Aegon Asset Management) - across APAC, EMEA and NAM/LATAM regions for optimal application and platform development.Citi Equities and Prime technology- Currently worked as a part if Citi's Global front office, Middle Office, Risk and CRD team for 7 months. Primary roles included Environment monitoring and Issue investigation across Unix & Window-based ApplicationInternational Trading Room Software – Extensive hand on experience in ITRS Geneos Setup and Configuration – including hardware/services/processes/logs/Mainframe and distributed MQ /Autosysjobs/Database configuration in Geneos Active Console.Practiced In-depth Incident Management Procedure i.e hosting technical and operational bridges. Handling major incidents with potential service and business impact with regular reporting to IS leads and Managers.Practices problem management procedures by tracking the underlying problems, finding RCA's, implementing short-term resolutions. finding long-term resolutions, setting up monitoring‘s/ alert and publishing post-mortem reports.