 Ensuring that the allocation of Aircraft resources are undertaken independently and in-line with the planned business needs the dynamic real-time operational demands and the unscheduled customer requirements whilst achieving the targeted levels of the current Service Level Agreements.  Actively monitor the achievement of tasks and adapt the allocation plans as required due to differentials in actual time versus planned time taken to complete tasks. Effectively adapt allocation plans according to unscheduled demands such as delays. Coordinate with the operational shift in-charge by providing expert advice, input, and direction in order to respond to dynamic changes during the shift in cases of staff sickness or absence; actively review allocation plans and make recommendations as to whether replacement or over-time is required. Effectively communicates the resource allocation plan to the resource personnel either directly or via the operational shift in charge and continually monitor the progress of the assigned tasks. Ensure that robust and effective resource allocation plans are in place and utilized during scheduled and unscheduled system outages. Monitor the effectiveness of the allocation to maximize the potential of the systems at hand and for on-going review and recommendations to the management team. Undertaken training for new resource allocators.

Flight Operations/Handling & Customer Service* Planning & coordinating shipments from different stations* Conveying all flight related messages to the respective airports.* Supervising cargo build-up of regular and odd sizes.* Functioned as a load master to monitor aircraft rotations and to ensure handling agents performand meet prescribed service standards as per Ground Handling Agreements laid by the airline.* Setup ground handling Agreements, Engineering, Fueling, Catering and Hotel accommodation forthe crew members upon arrival.* Ensuring all ground operations is ready for a timely departures as well as arrivals for all scheduledflights.* Planning and performing the weight and balance program on aircraft for an optimum Center ofGravity.* Efficiently processing and planning client’s requests in accordance with statutory requirements and company policy as defined in the OM and SOP.* Updating ULD inventory for respective airlines from present stations.* Accepting cargo bookings from clients and providing them with flight details for cargo tracking.* Customer service GSA Executive of DHL, United Airlines & ABC Air cargo from Dubai station,performing regular follow up of shipments.* Ensuring reliable customer service delivery and on time performance is maintained.* Experience of dealing with customers from diverse cultural and geographical backgrounds on adaily basis whilst handling Customer Service queries.* Quoting rates for air freight to different destinations.

Performed general office administration for the company.* Drafting of Letters for internal and external company purposes.* Document Control & filing of data in hard and soft format* Web research and correspondence on company based products* Maintaining transmittals through computerized system for easy reference, searching, andidentifications.* Billing and Invoicing of items sold and receiving of good from vendors.* Follow up of monthly statements and payments and the whole sale suppliers and client agents.* Preparation of monthly Sales statements. Dealing with bank statements in regards to tradetransactions and balances.