Nitin N. Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Gurugram, Haryana, India

Responsible for providing quality assurance and controls oversight support and risk mitigation for multiple business segments.

Gurgaon

- Working as an independent partner to mitigate risk and improve processes and controls so as to take action before risks materialize into operational losses.- Providing leadership and direction to teams ensuring swift adoption of policies and procedures in line with market compliance.- Supporting the Head of Risk and Control Assessment unit in capacity planning and departmental activities including continuous process improvement to enhance efficiency.- Developing test scripts by… Show more - Working as an independent partner to mitigate risk and improve processes and controls so as to take action before risks materialize into operational losses.- Providing leadership and direction to teams ensuring swift adoption of policies and procedures in line with market compliance.- Supporting the Head of Risk and Control Assessment unit in capacity planning and departmental activities including continuous process improvement to enhance efficiency.- Developing test scripts by conducting detailed process reviews, producing metrics and analytics on control issues and testing results.- Managing staffing requirements, performance management, budget/expense management, reporting and forecasting for the team.- Responsible for understanding and coordinating escalations for quick and accurate resolution. Show less

Gurgaon, India

- Conducted primary audit of financial transactions processed by Merchant Services and Cardmember line of businesses across US, EMEA and JAPA regions.- Verified compliance of Operational activities with the documented policies and procedures in the knowledge management database. Initiated corrective action process in case deviations.- Liaised with Market Compliance and Regulatory groups to review existing market regulations and policies to ensure alignment to current business… Show more - Conducted primary audit of financial transactions processed by Merchant Services and Cardmember line of businesses across US, EMEA and JAPA regions.- Verified compliance of Operational activities with the documented policies and procedures in the knowledge management database. Initiated corrective action process in case deviations.- Liaised with Market Compliance and Regulatory groups to review existing market regulations and policies to ensure alignment to current business activities.- Partnered with training team for migration of many new line of businesses, set up QA process, developed testing checklists and parameters, conducted extensive classroom trainings and performance reviews.- Forecasted requirements of the business such as back up assistance and prepared in advance to meet the requirements to ensure quality of work is not impacted.- Trained and mentored team members, managed overall workforce, developed progress tracking mechanism and delivered results through effective feedback and counseling.- Published monthly performance reports, error trending and analysis tailored to business requirements. Show less

Gurgaon, Haryana, India

- Resolving financial and non-financial enquiries from merchants across US & Canada within agreed timeframe- Investigating rejected payments and returned checks with both merchants and cashiers and providing resolution within agreed timelines.- Researching and resolving duplicate billing and chargeback enquiries from merchants and card members.- Resolving KYC issues by actively verifying merchant addresses and business locations on LexisNexis.com and Google.com to ensure compliance… Show more - Resolving financial and non-financial enquiries from merchants across US & Canada within agreed timeframe- Investigating rejected payments and returned checks with both merchants and cashiers and providing resolution within agreed timelines.- Researching and resolving duplicate billing and chargeback enquiries from merchants and card members.- Resolving KYC issues by actively verifying merchant addresses and business locations on LexisNexis.com and Google.com to ensure compliance with US KYC norms and regulations.• Ensuring a consistent level of quality of services to customers through timeliness and quality standards, in line with compliance initiatives. Show less

Gurgaon

Bachelor In Commerce, Business/Commerce, General

Commerce, Business/Commerce, General

Education record