- Audited insurance claims, premium, and technical accounting, handling an average of 500 policies per week with 99.50% accuracy.- Executed quality assurance checks on payment processing and payment refunds, resulting in error reduction.- Collaborated with cross-functional teams to resolve billing discrepancies and enhance customer satisfaction. - Developed streamlined process, handling of 100 checks daily, ensuring effective decision-making and policy allocation, reducing… Show more - Audited insurance claims, premium, and technical accounting, handling an average of 500 policies per week with 99.50% accuracy.- Executed quality assurance checks on payment processing and payment refunds, resulting in error reduction.- Collaborated with cross-functional teams to resolve billing discrepancies and enhance customer satisfaction. - Developed streamlined process, handling of 100 checks daily, ensuring effective decision-making and policy allocation, reducing processing time by 67%.- Improved turnaround time by 33% by delivering detailed information to policy-related inquiries, resulting to customer satisfaction.- Leveraged SQL and Excel to gather, extract and maintained thousands of payment data incoming from different sources.- Developed an interactive Tableau dashboard for Premium Billing Team, providing real time insights into payment metrics such as collection rates, outstanding premiums, and payment methods. Show less