- Created India's largest Cut Flowers and Subscription based Flower delivery service.- Providing Cut and Decorative Flowers across 24 cities in India

School of Management and Innovation aims to fill the gap of knowledge and understanding that schools and colleges do not provide their students. We have always felt that the education system in India does not provide enough tools and skills to be successful in every day life. Key aspects like people management, day-to-day operations, finance management, decision making are not emphasized for students and only bookish knowledge is drilled into their minds. We want to change all that and make a difference in the lives of people through knowledge, skills and innovation. Our effort is to reach out to Kids, Teenagers, College Students, Professionals, New and Old Managers, Entrepreneurs and anyone else willing to unlearn and learn.Therefore, this humble effort from our side.Focus of education is in the areas of:EntrepreneurshipBusiness Plan - Strategy and ImplementationTips and Advice for ManagersPeople Management Tools and TricksPersonal Finance Management Tools and Tricks

- Providing Product Development and Operational Consultancy for companies in the Retail, Education and ECommerce Space.- Consultancy for Adoption and Implementation of Sustainable Practices for a Real Estate Firm- Implementation of Project for Alumni Connect and Consultancy Program for multiple Schools across India- Customized a cloud based, real-time, data management system, with CRM, loyalty and payment solutions for a retail B2B client, improving efficiency by 33% and sales by 20% in first 12 months of implementation.

- Operations Management for all B2B and B2C customers for Univariety.com SaaS Platform.- Relationship Management with 250+ Schools and Universities across India and abroad, 12+ Product & Service Partnerships and 10+ Vendors- Introduced Mentorship Program for Alumni students, Indian University Career Fairs and University Webinar Packages.- Created and Mentored India’s largest group of Career Counsellors for improving career guidance services for K12 students- Instrumental in growing company revenue by 128% in 2 years. Led the initiative for Series B Funding from InfoEdge India Ltd.- Streamlined service operations, resulting in increase in Customer Retention rate from 75% to 95%, School Customer base from 36 to 250 schools, ARPU of School Students from INR 600 to INR 1700, and decrease of Cost of Delivery per User from INR 1130 to INR 780.- Implemented multiple Process Improvement & Automation Initiatives, including Counselling Partner Network, Parent / Student / School / Alumni / University Health Scorecard, Automation of all Communication to Clients, implementation of CRM & Customer Management System and Big Data Analytics & Learning System.

Selected for Amazon's Pathways Operations Manager Leadership Program for India. The program aims at developing operations leadership by honing their functional & managerial skills through on the job learning, supported by structured development, international process exposure & performance frameworks. Working on exponentially growing amazon.in's customer support vertical provides exposure to end-to-end order fulfillment process, return & refunds management, complete logistics & transportation systems & handling customer queries. Managing large teams of CS agents and managing service level metrics is an important component of this role.• Responsible for Defect Identification and Process Improvement Initiatives for CS Amazon.in across Transportation, Warehouses and Customer Service Operations• Headed the Escalation Process management for Jeff Bezos, Country Manager Amit Agarwal and VPI escalations for Amazon.in• Managed Amazon.in Customer Service specialty teams like Executive Customer Relations (ECR), Social Media (SM), Search and Rescue (S&R), Special Work Assignment Team (SWAT), Backoffice and Product Specialists. Grew the teams from a combined strength of 45 associates to 370 associates in 1.5 years.• Launched key Amazon.in projects like Easy Ship Customer Service, Dive and Save Payments Project, and Amazon Global Store for Amazon.in.• Spearheaded the Amazon.in CS Productivity Improvement Project for 2016, and achieved a YoY improvement of 10% in CS Productivity.• Leading the Amazon.in CS Concessions project for 2017• Managing Customer Connect Workshop process for Amazon.in CS, where we offer trainings to business and operations teams on Customer Obsession

• Led Operations, Product Management and Technology of the company’s e-commerce B2C and B2B portals. Launched the portals as well as the warehouse management system in Sep 2012.• Managed 12 vendors and service providers of supply chain, logistics, technology, customer care, third party support and product services

Responsibilities include:1. Product Management, 2. Identification of User as well as Product Requirements, 3. Defining Product Strategy from a technology perspective, 4. Product Offerings, 5. Team Management for Engineering Core Team, 6. Identify new opportunities for improvements by defining, tracking and optimizing key product technology metrics7. Design and implement project and product management processes appropriate to company stage