Customer Success Manager (Msp-Vms)
Current▪ My role is to maintain a strong relationship between Clients, VMS-MSP Partners, Vendors, Business Management Groups, and the Contingent workforce. ▪ Acting as an escalation point for high-priority issues/initiatives and taking point on resolution. Leading complex projects –assigning action items, delegating activities, enforcing accountability and deadlines.▪ Managing customer/partner contract SLAs.▪ End to End Product Management, requirement gathering, and implementing a customized VMS platform for new clients/MSPs.▪ Managing key aspects of Project Management and Stakeholders Management.▪ Ensures all project documentation is created and stored using Confluence & Jira.▪ Working directly with client managers to facilitate staff augmentation needs and all related transactions▪ Assist with the preparation and presentation of monthly/quarterly program reports▪ Using knowledge of VMS and staffing industries to provide customer/partner consultation.▪ Attend weekly customer/partner status meetings.▪ New supplier & contractor VMS training.▪ Facilitate change management during transition periods such as account transfers or system changes.▪ Working with legal and finance teams to manage and execute contracts/legal documents, facilitating contract renewal and negotiation.