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Nitin Deshmukh Email & Phone Number

SCM Logistics Management Domain Expert | Customer Service Leader | Driving Efficiency & Customer Satisfaction | Ex-Maersk/Damco/Hapag/CPShips/Cipla
Location: Mumbai, Maharashtra, India 11 work roles
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SCM Logistics Management Domain Expert | Customer Service Leader | Driving Efficiency & Customer Satisfaction | Ex-Maersk/Damco/Hapag/CPShips/Cipla
Location
Mumbai, Maharashtra, India

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Nitin Deshmukh is listed as SCM Logistics Management Domain Expert | Customer Service Leader | Driving Efficiency & Customer Satisfaction | Ex-Maersk/Damco/Hapag/CPShips/Cipla based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Nitin Deshmukh.

Nitin Deshmukh previously worked as Platform Product Owner - Global Customer Invoicing at A.P. Moller - Maersk and Continuous Improvement Manager at A.P. Moller - Maersk.

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About Nitin Deshmukh

Accomplished Logistics and Customer Service Professional with over 20 years of experience in supply chain management and order management, particularly in the retail and FMCG buyers consolidation domains. I thrive in leading cross-functional teams and have a strong track record in talent development, process improvements, and customer management.Throughout my career, I’ve taken on pivotal roles in driving operational excellence by reengineering processes, implementing digital transformation initiatives, and leading standardization efforts. My expertise extends to project management, operational finance, and ensuring a seamless end-to-end order lifecycle management.In my most recent roles at Maersk, I’ve spearheaded projects aimed at optimizing invoicing processes, enhancing customer experience, and developing new platforms like SAP S4 Hana, ensuring alignment between business and engineering teams. I’m passionate about creating simpler processes, driving accountability, and delivering superior customer service.I’m always looking to connect with like-minded professionals and explore opportunities where I can leverage my expertise to contribute to growth and innovation in the logistics and supply chain sector.

11 roles

Nitin Deshmukh work experience

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Platform Product Owner - Global Customer Invoicing

Mumbai, Maharashtra, India

Apr 2023 - Jul 2024

Continuous Improvement Manager

Mumbai, Maharashtra, India

Role of a consultant for Lead Logistics Product having SCM, FFW as well as 4PL customers, Process GEMBAs, Driving OPEX behaviour, Implementing standard processess, support as a SME for issue resolutions, act as a process consultant for various finance and PO management process, driving automation tool utilisation by creating awareness among end users, arranging skill matrix trainings thru L&D team, reducing manual interventions for Invoice and PO creations by training end users and leaders on utilising SAP contract creation process, enabling Operational finance team by providing subject matter expertise for streamlining broken processess in carrier and 3rd party vendor payment process as well as customer invoicing expectation process.

Jan 2022 - Apr 2023

Customer Cluster Manager - Scm India

Mumbai, Maharashtra, India

Lead a customer cluster of 50 team members ( 5 Direct Reports) for SCM Customers of verticals like Retail, Lifestyle, Automotive, Chemicals and one big Global Player in Toy Industry. Responsible for PO Management, Vendor Management and supporting Procurement of vendor services, CFS implementations for key customers, Creating Dashboards for team performance as well as customer reviews, BCP management Reporting desk to Senior Management during Cyber attack and Creating a parallel system for Carrier Management during Cyber Attack. Played a key role in GST Implementation along with CI and Finance Team. Navigated and supported automation team with Process maps and control areas for designing automation tools for BL Process Check thru systems instead of manual proof reading, Invoice Cancellation Tool for control on rev leakages as well as adhernce to Global Approval Authority Matrix improving Compliance Performance Measure, Digital Huddle Tool for driving OPEX behaviours, Carrier BL rls and Carrier Payment WFM as well as dispute resolution Web tool ensuring zero email exchanges and prompt tracking of pendency and bl release process, buddy partner for various new talents playing critical roles in leadership as well as professional expertise, 101 induction to peers in CS as well as other support functions to develop their Subject Matter Expertise about SCM and make their engagement and journey more comfortable, implementing centre project Cashbox on automating booking of Rev and Cost in SAP, providing ideas to developers and CI team for development of adhoc rev and cost approval booking tool, develop a talent pool by participating in 9 BOX reviews with senior management, swing support management and supporting with developed talent member to other clusters for onboarding new customers and issue resolution. Supported as a SME for various new processess in operations or issue resolution or for implementing new customers or processess

Feb 2016 - Jan 2022

Team Lead - Customer Service (Supply Chain Management)

Mumbai, Maharashtra, India

Leading SCM CS Team of 20 expertise, Hiring and Developing New Talents, Developing Quality Metrics Mentoring mechanism thru MS Excel Dashboards to meet Retail Global Key customer KPIs and drive OPEX behaviours, Conducting Daily Huddles/Weekly Team Meetings, Presenting Customer Management KPIs to Customers and Senior management, Implementing Compliant Haz Container CFS Stuffing Process for Global Key Client by Integrating with APMT CFS, conducting coachings/Mid Year reviews and Appriasals, Contributing feedback to 9 BOX Talent review team for growth of performing team members

Oct 2014 - Feb 2016

Asst Manager Ci & Bpm ( Damco India)

Gurugram, Haryana, India

Implementing Centre Driven VMS Dashboard Project, Facilitating implementation of and supporting Key Super User Team for Global Freight Forwarding System, Implementing and Leading CS PO Management Process for Key Steel customers, Reporting Branch KPI Performamce to senior management, Onboarding and Training New Talents and navigating them to meet customer expectations , reporting to BCO / Finance team for monthly GP related queries.

Jan 2013 - Oct 2014

Operations Incharge ( Apmt Terminals Inland Services - Part Of Maersk Group)

Pipavav Gujrat India

Leading CFS WH Operations Management Team / Responsible for Implementing and driving HSSE Policies

Feb 2012 - Jan 2013

Customer Relations Executive ( Damco India)

Mumbai, Maharashtra, India

PO And Vendor Management for SCM Retail Global Key Customers, Carrier Management/Freight Forwarding Management Customer Service SCM PO Management, Support for Data Modelling of MS Access Project for FFW and SCM CS WFM project, SI Filing and EDI as well as Performance Reporting to Customers and KAM team, CFS and CY Management.

May 2010 - Jan 2012

Executive Carrier Relations ( Maersk Logistics)

Mumbai, Maharashtra, India

Carrier Booking Management for SCM Customers/ Empty Movement Coordination, Sailing Messages EDI Management, Carrier Performance Reporting to Key Global Account Management Team, Implementing WFM DBMS tool for Stabilising Carrier Booking and Payment Management Process, SAP Coordinator for Carrier Purchase Order Payment Management, Implemented 1st Pilot of NEFT Payments successfully for SCM Carriers in India

Jul 2007 - May 2010

Export Documentation Executive

Mumbai, Maharashtra, India

Shipping Instructions Filing and Auditing

Jul 2006 - Jul 2007

Container Fleet Coordinator ( Cp Ships)

Mumbai, Maharashtra, India

Container EDI Management for Canada Pacific Rail, Inventory Reconciliation for Depots and Terminals in System

Aug 2005 - Jul 2006

Marketing Executive

Mumbai, Maharashtra, India

Handled South Mumbai Region for Cardio Products - Vitalis Division for Promoting and Launching Cipla Cardio Products. Ensuring Stock Management at Various Stockist and Chemists and Institutions. Arranging Seminars for Medical Practitioners and participating in Product Launch Programs

Jul 2003 - Jun 2005
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What is Nitin Deshmukh's role at their current company?

Nitin Deshmukh is listed as SCM Logistics Management Domain Expert | Customer Service Leader | Driving Efficiency & Customer Satisfaction | Ex-Maersk/Damco/Hapag/CPShips/Cipla.

Where is Nitin Deshmukh based?

Nitin Deshmukh is based in Mumbai, Maharashtra, India.

What companies has Nitin Deshmukh worked for?

Nitin Deshmukh has worked for A.P. Moller - Maersk, Damco, Hapag-Lloyd Ag, and Cipla Ltd..

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