Senior Director
Current- Lead and oversee all aspects of client engagement, from the initial relationship-building phase to project delivery and beyond- Collaborate closely with cross-functional teams to align strategies with client objectives, resulting in a 40% increase in client retention year-over-year- Cultivate strong partnerships with key stakeholders, resulting in a 35% growth in upselling and referral opportunities- Implement data-driven approaches to identify client needs and provide tailored solutions, resulting in a 30% increase in customer satisfaction scores- Mentor and guide a team of engagement managers to deliver high-quality services and foster a culture of continuous improvement- Acted as the primary point of contact for clients, addressing concerns, providing strategic guidance, and fostering long-term partnerships
