Operational Excellence: Managed daily operations, ensuring smooth workflow, high-quality beverages, and prompt service to create a welcoming environment for customers Menu Innovation: Curated and introduced seasonal specials and new beverage offerings, keeping the menu fresh and exciting while aligning with customer preferences Team Leadership: Led a motivated team of baristas and servers, training them in product preparation, customer service, and operational efficiency, fostering a positive work culture Customer Satisfaction: Maintained high levels of customer satisfaction through attentive service, addressing feedback, and creating memorable experiences that encouraged repeat business Profitability & Growth: Managed inventory, controlled costs, and optimized revenue through promotions and local partnerships, ensuring the cafe's financial health and growth

• Managed full recruitment lifecycle including role definition, strategic candidate sourcing, interviewing, selection, offer, and onboarding. • Built strong relationships with hiring managers. • Reviewed CV's/application forms against requirements and shortlisted profiles for interview or review by a hiring manager. • Conducted initial phone screens and handled interviews for mid to senior-level roles. • Assisted hiring managers to select right-fit candidates. • Utilized sourcing tools such as Naukrigulf, LinkedIn, Jobstreet, and Gulftalent.

• Managed data at each stage of the Contract Lifecycle including contract creation and authoring, negotiation, execution, and renewal or termination.• Generated insights by reviewing contracts and creating triggers based on expiry date/ageing. • Utilized data to inform seniors to make decisions on budgeting, negotiation and creating proposals for new contracts.

• Created executive dashboards to underline key metrics – AHT, Quality Scores and Productivity. • Extracted, interpreted and transformed raw data into meaningful and actionable insights. • Performed quality reviews of account as per the defined guidelines to check authenticity of the account and removal of account in case of violations. • Handled queries from channel owners and provided resolution with 24 hours TAT. • Responsible for training of new joinees, identifying crosstraining needs for better resource management and systems. • Prioritized queues and allocated work to other team members

• Established and operated a juice cafe that served freshly squeezed fruit juices and smoothies, promoting a healthier lifestyle.

• Collected, filtered, and mapped data based on client requirements. • Generated BAU/Ad-hoc reports and MIS tasks. • Responsible for data analysis, process management, and complying with quality specifications.