Consulting multiple start-up around Business Growth, Improving Customer Experience & Product Redesign/offering.

Ownership of Global Professional Services practice with end-to-end responsibility for customer implementation, product deployment and internal reporting for the business. The role included managing Project Managers & Product Deployment Managers spread across 3 continents. The team onboarded customers, rolled out & deployed customer facing Products and manage the Centre of Excellence, which covered GBT Project Management, Reporting and Process Optimisation methodologies. Member of the India Leadership Team as well as the committee for India Prevention of Sexual Harassment (POSH) team.

Led a team of Product Deployment Managers across Europe & India to deploy customer facing Products. Additionally led the Global Consolidation initiative to drive business re-engineering.

Deliver strategic insight and triage leadership for multiple online booking tools. Work closely with vendors, marketing, account management and key technology partners. Strong focus on process improvement, reducing layers in the support model and driving overall improvements to the product by partnering with various technology teams.

Conceptualise and implement strategies for both B2B & B2C clientele of SpiceJet across South India, apart from leading a team of sales personnel. Work closely with route-planning, revenue management, and product development teams to develop and monetise the southern network.

Assisted the country director to establish Egencia’s operations in India, and had development functions in the Asia-Pacific region. Developed its go-to-market strategy to build Egencia as a preferred travel management company brand in India.

Set up the client management vertical and led the team in South India. Held complete P&L and revenue growth accountability for $12-million portfolio and oversaw debtor management to ensure a healthy cash flow and lower daily sales outstanding (DSO).

Function included streamlining operations and standardising processes through structured approach that involved process redesign, talent development, and customer initiatives. Promoted to client management to achieve higher service levels and client retention, increase sales and improve profitability. Held complete P&L and revenue growth accountability for $23 million portfolio servicing 5 large customers. Developed and incorporated pricing models, customer service, and revenue growth strategies and managed receivables.