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Netin Jalali is listed as Customer Experience Professional || Aircel || Airtel || Videocom Telecom || Reliance Comm at ECI Telecom, a company with 2214 employees, based in Sahibzada Ajit Singh Nagar, Punjab, India. AeroLeads shows a matched LinkedIn profile for Netin Jalali.
Netin Jalali previously worked as Project Manager at Eci Telecom and Project Manager at Eci Telecom. Netin Jalali holds Master Of Computer Management, Computer/Information Technology Administration And Management, 2Nd from Pune University.
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November 2014 – Feb 2017
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Mohali District, Punjab, India
I am a Telecom Customer Service Professional, with around eighteen years of overall experience and more than fourteen years of corporate experience in service sectors like IMRB, Convergys, Airtel, Reliance, Videocon,Aircel, Araynya and ECI. My area of operations varies from managing backend customer care operations including complaint management, quality.
Jammu And Kashmir, India
Jammu & Kashmir
Manage QRC process (Query, Request & Complaint Management for Voice and Non Voice processes) and Customer Support – IT and UAT for J & K Circle. Ensure adherence to Complaint management process. SLA to be consistently above 95%. Coordinate with cross functional teams to ensure that CTQ KPIs like Repeat %age,CPC are met. To ensure compliance with the.
Lucknow, Uttar Pradesh
Managed Service & Strategy planning for Contact Experience through 650+ seater contact center. Partner management & governance- Outsourced operations. Increased Self-care promotion for reduction in operational cost and increasing VAS products. Strategize, Plan & implement key projects for Service transformation. Business Intelligence /Strategic.
Vertical Head for Contact Center, Complaint management, Self Care, Knowledge Management for the circles Punjab, Haryana and HP. Setting inbound and outbound call centers and Service recovery operations (Both Voice and Non Voice) of the HUB. Annual Operating & Service Opex planning. Ensure compliance to TRAI guidelines on Complaint Management process.
Service & Strategy planning for enhancing customer service experience at national level. Designing & Implementing dashboards/Reports with RCA for Senior & Mid Management (CEOs, CSO, Business heads and Sr.VPs). Monthly trend analysis of VAS issues for the circles across the country. Enhancing Quality of service & customer experience through reduction.
Function Head for Complaint Management, Outbound call center & Non Voice process. Ensure FTR resolution to customer queries & complaints within TAT. Reduction of customer pain points-CPC & COPC through complaint analysis, VOC. Increase of C-SAT through Process Innovations & corrections. TRAI compliance on Complaint Management process. Nodal Officer.
Handling a team of 12 agents and to guide them towards achieving the set targets. Daily MIS updation of the team. Monitoring Team Performance (Quality wise). Up selling of Telecom products on line. Handling escalated calls from Agents
Managing 6-member core team of Query Resolution Cell (QRC). And five outbound agents. Resolving billing & waiver related issues and to ensure timely resolution to complaints regarding customer accounting, provisioning, collections, address verification, bill delivery etc Monitoring churn and refund cases to ensure process adherence. Minimization of.
Other employees you can reach at ecitele.com. View company contacts for 2214 employees →
Amarendra Raj
Colleague at Eci Telecom
Basti, Uttar Pradesh, India, India
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汪
汪长青
Colleague at Eci Telecom
Hangzhou, Zhejiang, China, China
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RM
Rai Muniz
Colleague at Eci Telecom
Ringoes, New Jersey, United States, United States
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OK
Oleg Khristyuk
Colleague at Eci Telecom
Israel, Israel
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JT
Jx Tang
Colleague at Eci Telecom
Hangzhou-Shaoxing Metropolitan Area, China
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AA
Anat Aharoni
Colleague at Eci Telecom
Israel, Israel
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AL
Andres Lozano
Colleague at Eci Telecom
Costa Rica, Costa Rica
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YV
Yoav Valadarsky
Colleague at Eci Telecom
Israel, Israel
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AS
Ankush Sharma
Colleague at Eci Telecom
Amritsar, Punjab, India, India
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雷
雷家雄
Colleague at Eci Telecom
Shanghai, China, China
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Activities and Societies: ..
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Netin Jalali works for ECI Telecom.
Netin Jalali is listed as Customer Experience Professional || Aircel || Airtel || Videocom Telecom || Reliance Comm at ECI Telecom.
Netin Jalali is based in Sahibzada Ajit Singh Nagar, Punjab, India while working with ECI Telecom.
Netin Jalali has worked for Eci Telecom, Aryanya Services, Aircel, Bharti Airtel, and Videocon Telecommunications Ltd.
Netin Jalali's colleagues at ECI Telecom include Amarendra Raj, 汪长青, Rai Muniz, Oleg Khristyuk, and Jx Tang.
You can use AeroLeads to view verified contact signals for Netin Jalali at ECI Telecom, including work email, phone, and LinkedIn data when available.
Netin Jalali holds Master Of Computer Management, Computer/Information Technology Administration And Management, 2Nd from Pune University.
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