Responsible For :(1). Hardware and Software Management.(2). User Management & Field Support.(3). Vendore and AMC Management.(4). CTS and SLA Management.(5). Asset Inventory Management.(6). Antivirus Console Management (Seqrite Symantec etc).(7). Other Device Management (Biometric Device, CCTV, Video and Audio Conference Devices, UPS, Printers etc).

• Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting Etc.• Effectively perform troubleshooting and system upgrade tasks, Replace parts and perform computer repairs on office as well as remote locations.• Managing - Maintaining the IT infrastructure and IT operation and ensure work is performed in accordance with company policy.• Implemented video and teleconferences setups for Staff and Troubleshot for programs including Adobe Acrobat, Creative Suite, and Microsoft Office, Excel, Outlook.• Installed, configured, and maintained the functionality of company desktop systems, together with peripheral appendages and software.• Monitor all assign cases for customer support and update all activities on company call tracking Services.• MS outlook Email configuration, Outlook Backup - Restore and troubleshooting, Installations Recovery And Troubleshooting of MS Office 2003, 2007 ,2010 & 2013,• Printer - Scanner installation and troubleshooting, Antivirus update & Virus protection.• Remote Desktop, Remote Assistance, VNC Configuration, Team Viewer Installation also Provide remote support to different locations (Marketing Users).• Preventive Maintenance and Troubleshooting PC, Laptop, Printers & manage All IT Asset and Vender Management.• Managing all Desktops, Laptops, Printers, UPS, & Performing Daily & Weekly backups of all users data, Video Conference Unit, Handling vendors.• Configure VPN, DNS, DHCP, SMTP, POP, Active Directory, Win Server 2003, 2008, Switch & Router,• Experience in installation of Windows, configuration, Technical troubleshooting, Operating systems, Microsoft application software and peripherals, Windows 2003, 2008, Windows XP, Windows 7, Windows 8 and Windows 10.

• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.• Responsible for the maintenance and repair of routers, switches, and backup systems integral to network functionality.• Assisted in firewall maintenance throughout the network environment to maintain a secure system.• Served as the Microsoft Windows desktop operating system resource person to quickly address complex user issues.• Performed configuration testing of antivirus software in a networked environment.• Assisting users in person and remotely with hardware related concerns.• Utilizing technical training to resolve concerns related to software functionality Providing phone and online support to users.• Working in a team-oriented environment Implementing documentation protocols into departmental operations.• Supporting audio-visual interface with computer workstations and telecommunications technologies.

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Providing assistance for Panels support - Seller Panel, Salesforce, Onboarding Dashboard, Paytm Wallet & Recharge etc.• Assist internal and external customers to solve computer problems in a timely manner.• Configure antivirus software to fully protect IT environment.• Monitor the performance of the computer systems and address issues as they arise.• Provide technical support for software reconfigurations to aid in function customization.• Test software performance throughout the desktop network to ensure peak performance.• Install computer hardware and software on desktops to keep versions current.• Initiate and complete Microsoft Windows server operating system updates.• Providing assistance for ESSL face reader and thumb scanner (For Attendance).• Network with LAN/WAN and active directory for continuous company connection.

• Explained complex technology-related issues in understandable terms to customers.• Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.• Provided on-phone and online support for users of extended campus communication network to facilitate effective operation of IT resources.• Delivered troubleshooting solutions to departments and console operators experiencing difficulties with software, hardware, and network connectivity.• Providing assistance for SAP Application, CREST, ERP, RVW, RAMCO Software etc.• Providing assistance for Polycom Video Conferencing Device Support (VC). (For WEB Meetings).• Worked closely with IT team members and supervisors to improve troubleshooting skills and situation analysis.• Assisted users with implementing new software and network infrastructure to ease transition to new technology assets and planned operations.• Received help tickets from users on CTS and delegated tasks to appropriate departmental personnel.• Providing assistance for Weigh Bridge Software (Using for Loading-Unloading Secure Weighment).

• Efficiently resolved myriad of technical issues concerning software installation and network connectivity.• Tracked problematic system errors by implementing various user support tracking metrics.• Patched software and installed new versions to eliminate security problems and protect data.• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.• Analyze client-specified problems to develop hardware and software solutions that fulfill operational requirements.• Modify and test systems and networks to add functionality and improve workflow.• Providing assistance for UPS Numeric (Online UPS for IT Devices) and A3, A4 Printers, KOT Printers (For Billing).• Perform routine maintenance on computers and other equipment, including running virus scans, cleaning up the memory, and upgrading software and hardware as needed.• Train new users and provide on-going support to staff members in the computer software and hardware functionalities.• Provide assistance in fixing problems related to computers and other equipment to reduce disrupted productivity.• Coordinate with database administrator and the IT department to ensure the smooth running of all software programs.• Providing assistance for ESSL face reader and thumb scanner (Biometric Attendance System).• Provided assistance in fixing hardware and software problems, ranging from minor issues to complete network breakdowns.• Managed equipment and performed regular maintenance, including ensuring the network remained safe from viruses, malware, and other potential threats.• Providing assistance for SCADA Software (Using for Remote monitoring and control of manufacturing device) & OMNI Software (Using for account department).