Nitin Kumar Janghela Email & Phone Number

Madhya Pradesh, India

Responsible For:(1). Hardware and Software Management.(2). User Management & Field Support.(3). Vendore and AMC Management.(4). CTS and SLA Management.(5). Asset Inventory Management.(6). Antivirus Console Management (Seqrite Symantec etc).(7). Other Device Management (Biometric Device, CCTV, Video and Audio Conference Devices, UPS, Printers etc).

Gwalior Area, India

• Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting Etc.
• Effectively perform troubleshooting and system upgrade tasks, Replace parts and perform computer repairs on office as well as remote locations.
• Managing - Maintaining the IT infrastructure and IT operation and ensure work is performed in accordance with company policy.
• Implemented video and teleconferences setups for Staff and Troubleshot for programs including Adobe Acrobat, Creative Suite, and Microsoft Office, Excel, Outlook.
• Installed, configured, and maintained the functionality of company desktop systems, together with peripheral appendages and software.
• Monitor all assign cases for customer support and update all activities on company call tracking Services.

Jabalpur, Madhya Pradesh, India

• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Responsible for the maintenance and repair of routers, switches, and backup systems integral to network functionality.
• Assisted in firewall maintenance throughout the network environment to maintain a secure system.
• Served as the Microsoft Windows desktop operating system resource person to quickly address complex user issues.
• Performed configuration testing of antivirus software in a networked environment.
• Assisting users in person and remotely with hardware related concerns.

Jabalpur Area, India

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Providing assistance for Panels support - Seller Panel, Salesforce, Onboarding Dashboard, Paytm Wallet & Recharge etc.
• Assist internal and external customers to solve computer problems in a timely manner.
• Configure antivirus software to fully protect IT environment.
• Monitor the performance of the computer systems and address issues as they arise.
• Provide technical support for software reconfigurations to aid in function customization.

Jabalpur (M.P.)

• Explained complex technology-related issues in understandable terms to customers.
• Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
• Provided on-phone and online support for users of extended campus communication network to facilitate effective operation of IT resources.
• Delivered troubleshooting solutions to departments and console operators experiencing difficulties with software, hardware, and network connectivity.
• Providing assistance for SAP Application, CREST, ERP, RVW, RAMCO Software etc.
• Providing assistance for Polycom Video Conferencing Device Support (VC). (For WEB Meetings).

Jabalpur Area, India

• Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
• Tracked problematic system errors by implementing various user support tracking metrics.
• Patched software and installed new versions to eliminate security problems and protect data.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Analyze client-specified problems to develop hardware and software solutions that fulfill operational requirements.
• Modify and test systems and networks to add functionality and improve workflow.

Master Of Arts (M.A.), Hindi Language And Literature, A

Activities and Societies: Hindi Language and LiteratureHindi Language and Literature

Bachelor Of Arts (B.A.), Hindi Language And Literature, A

Activities and Societies: Hindi Language and LiteratureHindi Language and Literature

Computer Hardware & Networking Engineer,, Computer Hardware & Networking Engineer,, A+

Activities and Societies: Computer Hardware & Networking Engineer,Computer Hardware & Networking Engineer,

12 Th, Biology/Biological Sciences, General

Activities and Societies: Biology ScienceBiology Science

10Th, All Subjects

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