Nitin Jerome Email & Phone Number

Winter Park, Fl, Us

Winter Park, Fl, Us

Sydney, New South Wales, Australia

Managing and processing claims for injured workers claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recoveryReviewing, monitoring and approving requests for compensation from injured workers for medical/surgical treatmentEnsuring appropriate documentation is received to process reimbursements for treating health providers and injured workersAdministration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claimsTaking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer serviceUtilising claims management systems and databases to record and review claims information, ensuring privacy and accuracy of informationSupporting the review process for ongoing entitlement for medical and like compensation for injured workers

Sydney, New South Wales, Australia

- Proactively finalize workers' compensation claims and manage a portfolio of non-significant claims in accordance with EML's guidelines, policies, and procedures.- Review and analyse each claim in my portfolio, making appropriate claims management decisions to ensure a timely and durable Return To Work (RTW) for the injured worker.- Develop, monitor, and update Claims Management Plans (CMPs), forecasting and implementing strategies to overcome potential barriers.- Maintain claim files with all relevant documentation in accordance with internal documentation policies and procedures.- Prepare accurate documentation, letters, and reports in relation to claims in my portfolio, ensuring all invoices and payments are processed accurately and timely.- Build and maintain good business relationships with all internal and external stakeholders, contributing to a positive reputation and culture of WHS.

Sydney, New South Wales, Australia

• Achieved 80% productivity score (out of 90% team goal) by analyzing company compliance and operations with internal and external stakeholders, consulting training and feedback to reduce the risk of data breaches• Coached and trained 10 team members to achieve business goals in customer satisfaction (100/100 team goal) and call quality (96/96 team goal) while supporting business partners with quality assurance of collated documents in a shared database

San Francisco Bay Area

• Conduct qualitative analysis to schedule and host quarterly live events for a 4,000+ member mentorship community (Twitter Spaces and LinkedIn audio) and create marketing content to share across social media platforms• Coordinate logistics with event speakers and conduct preliminary research to build personalized engagement activities including setting up the virtual event space; facilitating event transitions and audience engagement; and following up with speakers

Sydney, New South Wales, Australia

• Increased capacity for outbound transport to 6,000 shipments per week (December 2021) by analyzing consignment notes and shipping documents to create weekly status reports using the warehouse management system• Improved customer ticket requests by 15% by collecting data from ad-hoc director duties measuring customer service performance according to standard operating procedures and government/compliance regulations for three internal and external stakeholders

Education record

Bachelor Of Arts - Ba, International Relations And Affairs