18+ years of overall multi-dimensional experience in multiple roles as a Customer Success leader, Customer Relationship Management, Delivery/Program Management, Process Improvement, IT Sales and Account Management, Engagement Management and Business Analysis. 10+ years of experience selling Digital Transformation products and services at fortune 500 customers enterprise level in a fast-paced and competitive market. 3+ years of experience as a client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management. 8+ years of technology program/project management experience managing multiple projects end-to-end using the appropriate project management framework and methodology, middleware integrations, projects in a large-scale matrix organization; responsible for schedule, budget, and scope; oversight of multiple Business Analyst and Technical leads. 4+ years of Business Analysis/BPR experience with deriving and manage the complex requirements, work with inhouse and external developers to build solutions or integrate or customize product/accelerators/cloud/SAAS/custom type solutions etc. to ensure requirements are met in technology deliverables. Diverse product knowledge involving Digital Transformation tools (Workflow, Content Management and Communication Management), GenAI, Cloud Operations, Deployment Models, CRM tools, and Customer Support tools and across verticals like Healthcare, Media and Gaming, Insurance, Banking (BFSI-various Retail/Commercial offering etc.), Manufacturing, Oil and Gas industry, Credit and Debit Card operations, US Taxation, and E-Governance. Rich Geographical Customer’s Experience – Americas Region, India, Malaysia, Middle East (UAE, Saudi Arabia, Bahrain), Europe - Bulgaria, Cyprus. Driven – possesses a strong desire to be successful. Disciplined – skilled in managing time and resources, sound approach to qualifying opportunities. Intelligent – possesses the aptitude to learn quickly and establish credibility.
Listed skills include Process Consulting, Engagement Manager, Bpm And Ecm Consultant, Gap Analysis, and 16 others.