Nitin Khandelwal Email & Phone Number

Tampa Florida, United States

 Currently handling a portfolio of Fortune 500 Enterprise customers in the US and Caribbean Geographies with revenues exceeding USD 3 Million Annually. Responsible for the end-to-end sales, delivery, success, adoption, and CSAT cycle for prospective and existing Enterprise customers who are focused on Digital Transformation. Perform win-loss analysis, and study market data to understand emerging client’s landscape, competitive positioning, and relevant key offerings. Partner with clients to inform, develop and deploy the best solutions for solving their business, technical, and operational challenges to drive top-line revenue and profitability. Focusing on driving product adoption, leading a positive customer experience, and driving growth through expansion including upsell and cross-sell opportunities and net retention. Establishing cadence and governance protocols with Customer Leadership to understand long-term IT and business roadmaps to drive future value for the engagements. Ensuring timely Revenue Recognition and Revenue Forecasting across the Portfolio. Identifying business opportunities across multiple LOBs and leveraging the partner ecosystem for Upselling and Cross-Selling. Liaising with multiple functions – Delivery, Legal, Cloud Operations, Sales Ops to ensure Process Adherence and Contract Compliance. Gauging Customer Satisfaction and Feedback via Monthly and quarterly Business Reviews. Be a point of contact for customer escalations and be able to de-escalate challenging situations. Be the relationship manager between customers and Newgen and build trust and deep multi-tiered relationships through assigned client’s organizations, from project/IT team to C-Level. Manage, recruit, and develop a high-performing customer success team. Drive to continually improve existing processes and propose new strategies that help impress and retain clients. Foster a culture of collaboration and continuous learning.

Tampa, Florida, United States

 Currently handling a portfolio of Fortune 500 Enterprise customers in the US and Caribbean Geographies with revenues exceeding USD 3 Million Annually. Responsible for the end-to-end sales, delivery, success, adoption, and CSAT cycle for prospective and existing Enterprise customers who are focused on Digital Transformation. Perform win-loss analysis, and study market data to understand emerging client’s landscape, competitive positioning, and relevant key offerings. Partner with clients to inform, develop and deploy the best solutions for solving their business, technical, and operational challenges to drive top-line revenue and profitability. Focusing on driving product adoption, leading a positive customer experience, and driving growth through expansion including upsell and cross-sell opportunities and net retention. Establishing cadence and governance protocols with Customer Leadership to understand long-term IT and business roadmaps to drive future value for the engagements. Ensuring timely Revenue Recognition and Revenue Forecasting across the Portfolio. Identifying business opportunities across multiple LOBs and leveraging the partner ecosystem for Upselling and Cross-Selling. Liaising with multiple functions – Delivery, Legal, Cloud Operations, Sales Ops to ensure Process Adherence and Contract Compliance. Gauging Customer Satisfaction and Feedback via Monthly and quarterly Business Reviews. Be a point of contact for customer escalations and be able to de-escalate challenging situations. Be the relationship manager between customers and Newgen and build trust and deep multi-tiered relationships through assigned client’s organizations, from project/IT team to C-Level. Manage, recruit, and develop a high-performing customer success team. Drive to continually improve existing processes and propose new strategies that help impress and retain clients. Foster a culture of collaboration and continuous learning.

Noida, Uttar Pradesh, India

 Primary responsibilities include Customer relationship management, operational support and coordination, launch readiness, communication, Program overseeing and problem solving, both strategic/tactical. Develop trusted advisor relationships with assigned customers, advocating on their behalf with internal functional partners as needed. Drive product adoption and usage of our software products and solutions to retain and grow revenue. Craft effective strategies for customer retention and negotiating and secure renewal agreements and cross-sell contracts. Create and deliver customer business reviews and prepare reports on account status as needed. Forecast and track key account metrics (e.g. quarterly retention and growth results and annual forecasts) and clearly communicate progress to internal stakeholders. Manage customer relationships and escalations, including high severity requests, with a focus on solving business problems and creating value through our software solutions. Drive a seamless customer experience by working cross-functionally with our product and services team to ensure each new customer can quickly adapt and gain value from our solutions. Mentor other internal Customer Success Managers Other duties as assigned.

Kuala Lumpur, Malaysia

Project Management, Project Coordination, Requirements Gathering, UAT, Business Documents preparation.

Noida Area, India

Business Analysis, Planning and Monitoring; System Analysis, Requirements Analysis/Elicitation and Management, Process Management, Consulting and Gap Analysis.

New Delhi Area, India

Working across multiple functions ranging from pre-sales to post sales/consulting to engagement management.KRA was Client's Project and Engagement Management, Project Integration Management, Project Planning, Executing, Monitoring, Controlling and Closing Activities, GAP Analysis, Solution Scoping, Sizing & Estimation.Sub-Activities include Mapping client software requirements and enhancements, managing user training, client relationship management and project team co-ordination.Handled 5 different customer engagements successfully (includes 1 Domestic and 4 International clients) at same time during 2010 and 2011.

New Delhi Area, India

Newgen is one of the leading vendors in the area of Business Process Management and Document Management system (ECM space). KRA was studying AS-IS business processes of the Customer, translating and improving them through Newgen's BPM Tools. Documentation at all levels of SDLC (SRS, Functional Specification Documents, Release Notes, Test Cases and User Manuals). Business and Functional testing and UAT (User Acceptance Testing) activities.

Mba, Systems

Bachlor Of Engineering, Computer Science

Ssc, English, Physics, Chemistry, Maths, Comp Sc.

Hsc, Science