Nitinkumar Dhanave Email & Phone Number

Pune, MH, IN

Pune, Maharashtra, India

• As BU IT representative working with central IT team and manage overall IT end user computing (EUC) functions including desktop engineering, desktop support, application packing, operations system deployments.
• Lead IT meetings to ensure service delivery targets and operational requirements are met and new requirements are being identified ahead of schedule (resource forecasts, new systems requirements etc.).
• Ability to quickly identify problems and effectively implement solutions, as well as perform continuous process improvements. Ensure timely decisions about open issues, escalating if necessary..
• Work with IT finance team for IT Annual budget planning.
• Scheduling weekly CCB meetings with development team to understand their concerns and requirements. And bi weekly MRG meetings for reviewing application change request and approvals from MRG group for those application.
• Provide regular updates to senior IT leadership on the status of initiatives, roadmaps, and operational updates. Work with IT leadership to promote and maintain standardization of computing environmentsManging and.

Pune

Job Profile /Responsibilities: Provide L1 Support Using BMC Remedy IT Services Management 8.1 Ticket Handling SoftwareLooking Incident management console, Service Request Console, Asset Management ConsoleTroubleshooting of Mail Client Lotus notes 8.5.2 & IBM Notes 9.0.1 Social Edition and Office 365 outlook. Troubleshooting IBM Sometime connect related.