Responsibilities:1) Onboard new customers and manage the handoff, b/w sales and client services team.2) Spotless kickoff, discovery and project planning phase by collaborating with the client services team. 3) Find ways to grow these customers (either in terms of revenue or LTV) by in-depth need assessments that will empower to upsell and cross-sell complementary services that will result in success. 4) First touchpoint for customers regarding any escalation, and develop a feedback mechanism that makes sure you’re always on top of the priorities customers have. 5) Manage the entire client lifecycle, from onboarding and implementation to renewal and expansion.* Knowledge about Marketing automation and tool like:- 1. HubSpot, 2. Salesforce, 3. Marketo, etc.* SEO, Digital Marketing, and Paid ads* Inbound Marketing* Marketing Automation * Website design and development* Designing * Mobile App ( Native & Hybrid)

• Facilitating requirements gathering and analysis by working with stakeholders and subject matter experts to understand business needs, pain points, and objectives.• Defining and documenting business and functional requirements.• Collaborating with cross-functional teams, including developers, project managers, and QA, to ensure solutions meet requirements, are delivered on time and within budget, and meet quality standards.• Conducting business process modeling and analysis to identify areas for improvement and make recommendations for process optimization and automation.• Discussing business requirement with the client, working closely with multiple stakeholders (Clients, functional and technical SMEs)• Experience in creating Business Requirement Documents (BRDs), Functional Documents (FSDs), Specification documents, Prototypes, Mock-Ups, Wire Frames etc• Involve in Pre Sales Teams and Discuss First-Hand Requirements and their Feasibility with the Prospects

Responsibilities:-• Conducted research through online sources such as Google, LinkedIn, and Facebook to support the backend and data collection process for a media outlet project.• Demonstrated strong performance and was promoted to the direct client relations team within three months of joining, handling tier 1 tickets from clients directly.• Streamlined the incoming ticket request distribution process across a team of five members to improve efficiency and customer satisfaction.• Mentored and coached three new hires on business processes and tools to ensure a smooth onboarding process.oject and delegating the individual task to members of the team.