Nitin Mahajan Email & Phone Number

Collierville, TN, US

• Developed talent pipeline and built 65+ member strong teams to support corporate initiatives
• Focused on the user experience aspect as part of SDLC. Increased customer satisfaction score by 20% YOY
• Spearheaded the delivery optimization effort by improving the quality by 35% via implementing CI/CD processes
• Revamped runtime dashboard, production monitoring, and network infrastructure, increasing uptime to 99.9%
• Instituted Programming Supervisory Group to review and standardize code deliverables. Reduced defects by 10%
• Spearheaded Quality Action Team to perform efficiency analysis and improve velocity of the 15 scrum teams by 15%

• Successfully delivered global pricing application by providing IT leadership and process analysis
• Revitalized talent pipeline and built strong team of 10 full time resources of Product Owners and Scrum Masters
• Focused on end-user experience by participating in Sales listening circles, Helped increase sales efficiency by 15%
• Spearheaded the optimization effort of existing 9k regression test cases to automate and achieve CI/CD capabilities
• Instituted a Quality Action Team to perform performance analysis and process turnaround time by 20%
• Implemented a production load process, extending ability to move code to production after every Program Increment

• Project - P01 – Enterprise Pricing Request System (ePRS) Global Pricing InitiativeRole - Business Applications Advisor, 05/2011 – Till Date Tasks
• Successfully managed large and complex IT projects under Pricing 01 program initiative
• Accurately reported project status and provided ad hoc updates to senior management
• Continuously applied Quality Driven Management principles to enable, monitor and measure end-to-end progress for the pricing program
• Coordinated and negotiated with business partners and development team on the scope of the projects
• Managed large, diverse and global IT teams to meet the expectations of both internal and external customers

Teaneck, New Jersey, US

• Project - Medicare Letter Automation Project (Coventry Healthcare)Role - Project Lead / Business System Analyst (Healthcare - Mainframes)Tasks
• Led cross cultural teams consisting of Business Analysts, Developers, Vendors and Architects
• Successfully managed the domain documentation through inception, elaboration, and elicitation of business and system requirements
• Extensively worked with domain owners, testing and development teams on multiple projects
• Managed complex user software requirements, system features, use case requirements, and test plans during the software life cycle of the project
• Exhaustive analysis with third party vendor partners during analysis, design, development and testing phase

Bangalore, Karnataka, IN

• Project - Launch of new Medicare ESA (Extended Service Area) plan (Aetna Inc.)Role - Business Analyst (Healthcare - Mainframes)Tasks
• Partnered with business and end customers to gather the business requirements for the project
• Collaborated with testing team, developers and end users/sales team to ensure enhanced user experience
• Extensively coordinated with UI designers to design UI wireframes while maintaining a uniform user experience
• Developed business use cases, sequence diagrams, test cases and functional requirements for multiple projects
• Communicated project status to senior management and other stakeholders on a weekly basis

Master Of Business Administration - Mba, Project Management

B.Tech; Bachelor Of Technology, Computer Science; Computer Science

Computer Science