- Accountable and responsible for developing & executing project plans for multiple, simultaneous mid to large scale projects during all phases of the project lifecycle, from conception through operational deployment/implementation, and partnering with various teams- Manage a team of business analysts to ensure execution of analysis to validate the hypotheses and to enable development of high-quality reporting and analytics- Play pivotal role in effective interaction among the Business Stakeholders, Technical/Senior Leadership/Client teams overseas on a regular basis - Use the latest and relevant business tools for deep dive into information including predictive analysis- Analyzing and reporting on trends and developments within the Business process and work with the Business manager in formulating improvement strategies- Build and Manage Offshore team dedicated to support the client’s Speech Analytics function- Accountable for Customer Management, Program and Delivery management- Supporting the business in creating an `Improvement-oriented' culture by way of process improvement support, process standardization and quality training programs.- Report and analyze various KPIs and metrics, Risk Analysis, Trend movements to provide insights to positively impact the business areas- Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome- Working closely with the Business Groups in identifying improvement opportunities, leading and mentoring improvement projects, providing support with Process documentation, Metrics identification & in formulation of Standard operating procedures.- Be directly responsible towards fostering the development of team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling.

Define Operational Excellence Business Priorities and deliver on them for EXL and its customers.Accountable for Business Results on Operational Excellence deployment and driving innovation by identifying high impact project opportunities and delivering on cost / quality and service level goals including but not limited to multi - functional process savings of $1.5 million annually in 2009/2010 for one of North America’s leading provider of consumer mortgage products, allied consumer banking and investment portfolio management.Improved the financial and operational performance of the organization by creating effective documentation and test scenarios.Extracted process information from process diagrams, interviewed subject matter experts, and tested procedure and process directly, in order to create concise user documentation and develop the culture of usage of Operation Excellence methodologies, systems and tools across all businesses for the new servicing platform of one of the key processes in mortgage servicing for one of US Government Sponsored Enterprise mortgage loan product to help recover $4 million in debts.Expertise in Project Management, Process Analysis, Business Process Improvement.Prepare resource plan in terms of people, space, infrastructure and liaison with required groups.

Provide input to validate the work recommendations and the business processes and identify gaps or areas of concern Manage and co-ordinate all matters relating to the service level agreement Monitor schedule adherence of the associates and advise the leadership team of issues negatively impacting service levelsAssist with training and identify training needs within the group and provide feedbackMaintaining daily, weekly, and monthly MIS and roasters for the team