Nitin Nair Email & Phone Number

Mumbai, Mh, In

Mumbai Metropolitan Region

*ICF certified Executive Coach providing professional coaching; in the recent past to over 30 C-suite executives, helping them achieve their desired outcomes*Developed and facilitated diverse Training & Development Projects which encompassed Behavioral/Communication Trainings to 270 Managers & 150 students covering 10 offices for various companies.* At Altisource, significantly improved the departmental performance on communication indicators by 50% improvement within 2 months.* Highly appreciated & cherished for planning, organizing, and directing a wide range of training activities at AbMaurie & Wizcraft.* Conducted PMA and Grooming Sessions at ITM University.

Mumbai, Maharashtra, India

1.Resourceful personality: Conducting TTT training courses focusing on soft skills, auditing performance of Trainers and writing quality reports, coaching and sharing feedback with trainers, developing action plans for improving performance of trainers, content development, creating training plans, CV screening and Interviewing candidates, assessment of candidates. Delivering training to all internal customers ranging from the front line executives to the top management. 2.Learning Program Implementation: Built the first-ever Learning Management System which covered 10 Topics, ensuring completion of 6448 man-hours of training within the 1st quarter. Skilled in assessing the training and development needs & aligning the programs with business objectives. Responsible for end-to- end training for 1000+ people distributed in 29 departments across India. Along with 30+ clients and 600+ service centers. 3.Time Management: Achieved 30% boarding time depletion by systematizing Communication/Soft Skills/Product/Sales/Ideology training approaches across all PAN India call centers. 4. Team Management: Effectively handling a team of 4 Sr. trainers from customer service, sales, soft skills & culture department. Trained 1000+ sales staff across 30 channel partners on product/process & sales. Managed a team of 2 trainers & 2 quality coaches implementing company name account management procedures. 5. Program Management: Highly appreciated for contributing 90% on-time launch efficiency for new programs by developing and delivering accurate, sound calling scripts and training materials.6. A Go-getter: Built the customized LMS version 2 with features like a ticketing system, integration of Google Meet & NHTR. Transited from the entire instructor-led training methodology to an online training platform within 6 working days. Also ensured 100% throughput of the first ever online batch of 56 agents. 7.Set up two outsourced call centers & equipped them with adequate knowledge.

Mumbai Metropolitan Region

* Planned, designed, delivered and evaluated training programs on customer service, leadership, communication, supervision, time management, and problem solving. Managed a team of 8 trainers, including observations and TTTs. Trained new hires on industry orientation, culture sensitization and accent neutralization. Solely responsible for conducting the V&A interviews and assessment for all candidates and new Hires.

Mumbai Metropolitan Region

* Designed & implemented Voice &Accent / Culture / Process / Soft skills training of 1500 employees on customer service software.* Developed 30+ process, procedure & content documents, (on Product/Process/Soft Skills/Culture) allowing call center agents to perform their tasks in a consistent, repeatable manner. * Managed a team of 3 trainers implementing Product, Process, Voice & Accent and Behavioral Training. * Conducted new hire training on industry orientation, culture sensitization, accent neutralization, grammar and soft skills.

Master’S Degree, Hrm

Bachelor Of Arts (Ba)