Plant Quality Management
Current- Leading the Plant Quality management team of highly motivated team members ensuring quality of cars rolling out of factory meets customer requirements while driving continuous improvement in processes.- Lead and facilitate strategic projects, programs and initiatives by translating organizational quality goals and objectives into team’s target agreements by liaising with global Mercedes-Benz standards. - Develop, establish and monitor supplier performance metrics and work closely with suppliers to improve quality of products and sustainable business practices in compliance with global Mercedes- Benz standards. - Collaborate with the NPD department and other functional teams to integrate quality standards into product development and manufacturing processes. - Planning of equipment’s, tools, facility for new model introduction and ensure timely on the job training of team members to achieve desired Quality release.- Represent the department in customer services meetings and manage the customer complaint investigation process, including the root cause analysis, corrective actions and preventive measures.- Provide strategic insights and reports to top management on quality metrics, improvements and customer feedback.- Facilitating cross-functional achievements through KAIZEN, CIW, Suggestions and identification of chronic issues for six sigma projects with technical skill development of team members.- Planning and monitoring of different types of audits at suppliers, extended workbenches, in-house outsourced operations to ensure stable and sustainable quality of products and processes.- Leading the team for preparations of audits such as Q-releases, Surveillance audit, IMS, VDA audits and External audits such as IATF16949, ISO9001, ISO14001, ISO45001, ISO50001 certifications by TUV SUD.