Nitin Paithankar Email & Phone Number

Mumbai, Maharashtra, India

Noida Area, India

L Experience: 15+ Years | Operations Management, Customer Engagement, Service Delivery, Process Excellence / Transformation, Business Process Re-engineering, Quality Management, Vendor/Supply Chain Management, etc. Education: M.B.A (Systems), MET University of Mumbai, 2000 | B.E. (Electronics & Telecommunication) from Terna Engineering College, University of Mumbai, 1997. Companies worked with: Videocon D2H Ltd. / Dish TV (ZEE – Essel Group) | TATA Teleservices (Maharashtra) Ltd. | WIPRO Spectramind | Stream Tracmail India Ltd Consistent Performer with proven capabilities in achieving Revenue, Profit and Business Growth objectives with professional excellence in Business Re-engineering and Service Delivery to generate distinct competitive advantage. Enthusiastic, Self Motivated; a proactive individual who can formulate tactical plans and implement effective strategies in challenging environments; possess well honed communication, customer relationship and analytical skills.

Manager - Business Excellence | CDMA Business | Apr’2008 to Nov’2011- Project Lead for business excellence, implementation of Six Sigma and TBEM (Tata Business Excellence Model) projects.- Primary responsibility included internal / external assessment, identification of the need and scope of improvement in business process and operations; strategizing, planning and executing business excellence projects accordingly.- Developed & nurtured the culture of “Business Innovation & Excellence” through Six Sigma, KM (Knowledge Management) and TBEM projects; rolled out best practices and drove innovation through Tata Innoverse and Idea Generation.- Introduced Six Sigma Leader Jumpstart Program to identify improvement projects using ADLI (Approach, Deployment, Learning and integration); implemented four Six Sigma Projects successfully.- Mentored Green Belt & Yellow Belt projects; prepared training modules; conducted crash course & awareness programs.Assistant Manager - Quality Improvement |CDMA Business | Mar’2005 to Mar’2008- Established and implemented Quality Management System; led internal quality audits and identified improvement projects. - Business Process Mapping System implementation in the organization; identified processes in various functions; prepared a high level process map of Work processes of the organization; 241 processes were analyzed for Value adding, Value enables and Non-value adding processes. Each function was mapped for the man power utilized and revenue leakages. - Project Leader – PAZE, a focused project for conducting Process Audits, Reporting and follow up in terms of closure of Non Conformance; a total 242 process documents were reviewed to ensure adherence to the quality.- Promoted Quality awareness by training within organization training for ISO Auditors, Department Quality Coordinators, Location coordinators; conducting Spot Quizzes on TBEM, Knowledge management, etc.

Client: DellEstablished Quality Systems around customer critical performance measures (CPMs); ensured Six Sigma Rigor in all Improvement Projects mentored; participated in Implementation of Six Sigma, COPC Initiatives in the organization. Developed an Online Quality Audit System; designed metrics to track fatal and non-fatal error accuracy scores. Envisaged the weekly analysis format of customer surveys to provide better insight to service delivery team.Quarterly Analysis: Root Cause Analysis and Fish bone Analysis, Pareto charts Regression and correlation analysis. Achieved COPC certification for one of the technical support programs in WSM.

Client: HPQuality Leader for entire set up; analysis of customer satisfaction reports (CLI); identification of the Root causes for low DisSat scores & report out the Pareto on the defects for the same; identified Outliers on the basis of CLI scores & decide on CAPA.Led periodic conference calls for Calibration & Technical updates; transaction monitoring using NICE tool.Trend analysis on the performance of process w.r.t CPMs and giving necessary feedback to the operations team.

Master Of Business Administration (M.B.A.), Systems

Bachelor Of Engineering (B.E.), Electronics & Telecommunication