• Help identify organizational impediments to a successful Agile transformation and work with the leadership teams, coaches, and delivery teams to create effective strategies to overcome them.• Identify agile anti-patterns and coach teams to promote agile best practices and self-directed teams.• Led and coached Scrum Masters and Product Owners to improve story writing, feature discovery, and requirements gathering process which led to an increase in customer satisfaction and a decrease in time-to-delivery by 20%• Facilitated 20 Scrum of Scrum and ART calls to build synergies and bridge communication among various technology teams.• Utilized Agile Scrum practices to help the team increase their velocity within the 6 sprints (Quarterly) of adoption by 30%.

• Lead 2 Scrum teams consisting of 12 members to work on implementing Agile methodologies and Scrum ceremonies to facilitate on-time product delivery.• Implemented Agile mindset by conducting burndown chart, team velocity analyses, and continuous improvement initiatives.• Coached teams on Scrum practices, which resulted in improved estimating by 50%.• Organized and improved agile practices and values which increased productivity and overall team satisfaction\Happiness index by an average of 5% (Quarterly).• Assess the Agile maturity of the teams and coach them to higher maturity levels at a sustainable pace.

• Helped the development team increase efficiency and reduce product backlog by 40%, leading to a 30% increase in overall productivity.• Enforced Agile principles as a scrum master that resulted in commitment completed over the three months (6 sprints) within the ideal range of 70% to 95%.• Coaching teams to become self-organized teams and trained teams, which resulted in early delivery of the project and reduced process waste caused by a lack of common understanding.• Interface with Product Owners and relevant stakeholders to remove barriers and obstacles for the team.• Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcomes resulting in enhanced performance.

• Helped the product owner and Dev Team to break the stories and achieve active engagement with the scrum teams in backlog grooming, Planning, Demo, and feedback.• Removed obstacles for the team by escalating an issue to leadership resulting in early delivery of customer issue solution.• Involved in various activities of the project information gathering, analyzing the information gathered, and documenting the functional or business requirements.• Managed project activities such as Business data and requirement gathering, analysis, configuration, and documentation.• Managing simultaneous projects, of differing life cycles, using the Agile Scrum process (two-week Sprints).• Helped teams identify risks/impediments and dependencies early in the planning phase and take necessary actions with priorities.

• In EPC there are different types of configuration requests: Add/Change, Activate/De-activate Price Plans, Components, Billing offers, Refinements, Attachments, and creation, modification, and deletion of rules.• Experience in Analysis of Requirements, Designing, Coding, and Unit testing for the system.• Partnering with Development Leads to identify opportunities for better collaboration and process improvements. • Resolving errors/Defects encountered in BSS pack 8.0 related to Configuration within SLA (Service Level Agreement).

• Understanding business processes and business requirements and translating them to detailed software requirements (High-Level Document [HLD]).• Handling all the processes of Incident and Change management as per the ITIL STD process. • Rectification for defects and production issues related to the configuration of the BSS pack.• Involved in various activities of the project information gathering, analyzing the information gathered, and documenting the functional or business requirements.