Fairfield by Marriott Edmonton Airport

• Directing and supervising a proficient team of front office personnel encompassing Front Desk, Night Audit, Switchboard, Bell Desk, and Airport Attendants within a 390-room hotel setting.• Assisting HOD with recruitment, training, purchase orders, revenue and budget management, and conflict resolution among team members. Collaborated with other departments to develop strategies for ensuring smooth operations.

• Provided vital support to Sales Manager bymanaging email inquiries and promptly followingup on room rate quotations.• Managed group blocks and room inventory efficiently using Maestro and Opera Cloud systems. Prepared detailed contracts to ensure availability and smooth hotel operations.

• Conducting night audit procedures for hotel with 201 guest rooms, banquet space, in-house restaurant, and active fitness club.• Handling and assisting guests while completing overnight hotel procedures on Opera & Micros.

• Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.• Efficiently managed guest check-ins and check-outs, addressing inquiries and resolving issues promptly and courteously.

Completed Global Business & Global Hospitality Post Grad Diploma.

Gained Experience in 3 Departments of the Hotel-1.Food&Beverage Service(Bar&IN-Room Dinning)2.Housekeeping Department3.Front office