Nitin Saxena Email & Phone Number

Noida Area, India

Pearson is the world’s largest education company. It provide a range of education products and services to institutions, governments and direct to individual learners since 1724.I am working as D.G.M (Service Operations)/Country Manager (Digital Workplace Services) with Pearson Education Services India Pvt. Ltd and supporting employees based out India, Sri Lanka, Pakistan, Bangladesh & Nepal. I am managing a team of engineers based out NOIDA, Bangalore & Colombo offices. I work as liaison with Network, Audio-Video, security teams. My current roles and responsibilities are (but not limited to):• Managing Cap-ex and Op-ex budget for the regions• Maintaining the global standards for hardware deployment.• Working with Service Operations team to create and maintain the self help documents• Life cycle assessment of the systems• Local Infrastructure projects• Office Move/restructuring projects• Assuring that team provides resolution for all tickets logged as an incident within the defined SLA • End User Service Asset Management• Managing the deployment of laptops/Desktops/MAC in India as per global hardware standards• Vendor Management• Cost Optimization• Print & conferencing Services

Noida Area, India

Aptara Inc. is a brand name for Techbooks International Pvt. Ltd. It is an ISO27001 & ISO9001 certified facility. Headquartered just outside of Washington, D.C. with offices and production facilities on 4 continents, Aptara transforms content for engaging and monetizing new digital audiences. From creation and design to new media enhancements and output for all mobile devices and platforms, Aptara produces innovative digital products that deliver content.I had joined Aptara as an IT Manager for managing Delhi desktop support team and gradually started managing a team of 25+ team members for providing 24x7x365 Desktop Support at our Delhi, Dehradun & Trivandrum facility. My major roles and responsibilities includes but are not limited to• Software Licensing. • IT Asset management.• Vendor management• Budget Planning.• Performing life cycle assessments for systems• Closely working with Microsoft, Symantec and Adobe for enterprise wide agreements• Managing Audio/ Video conferencing services.• Providing 24x7x365 support for 3500+ (MAC/PC/Laptop) nodes.• Managing desktop support team for L2/L3 support calls.• Managing File & Print Services.• Maintaining SLA of 98% for logged tickets• Managing escalations and performing RCA & CAPA.• Actively involved in external audits and process owner for tasks aligned with ISO9001 and ISO27001.• Deployed Imaging server for Windows to minimize the OS installation time.• Successfully transitioned all systems from Windows XP to Windows Vista/7/8.Recently Aptara has moved its office from Delhi to NOIDA and I was the in-charge for end point systems movement. I successfully got more than 3000 systems transferred to the new facility with less than 1% systems failure. For this transition, I have received an appreciation letter from the management.

Noida Area, India

Adobe Systems is a software development giant, which have the products portfolio like Acrobat, Photoshop, Illustrator, Flash, InDesign, etc. Adobe is the global leader in digital marketing and digital media solutions. Their tools and services allow customers to create ground breaking digital content, deploy it across media and devices, measure and optimize it over time, and achieve greater business success.I started working with Adobe Systems as Desktop Support Engineer and over the period gradually got moved to conferencing services team and bagged the opportunity to manage the Conferencing Services & Conferencing Projects across India and APAC offices. • Managing Conferencing services for India and APAC region• Commissioning / managing Video conference rooms in India & APAC• Vendor Management.• IT Asset Management• Managing logged calls for SLA• Was actively involved in testing, evaluating and deploying laptop Disk Encryption project.• Was actively involved in testing and deploying Connected Data Backup solution project.• Was also involved in testing and deploying cisco VPN with OTP dongle kit.• Was actively involved in testing & deployment of Windows XP SP3• Installing, troubleshooting Windows OS • Managed DHCP, WINS, File & Print services• Installing/uninstalling/troubleshooting desktop applications, email, AV, etc.• Providing L1 support for distribution layer switches• Providing L1 support for Cisco Call Manager and UnityTechnically sound in troubleshooting and maintaining different desktops, laptop, MAC. Have decent knowledge of Windows OS, MS Office (different ver.), Anti-Virus and desktop applications. I have also worked on Polycom HDX9000, VSX8000, Viewstation FX, Vortex, Sound Structure, Crestron Pro2 processor, Lantronix UDS10, Polycom MCU, and Cisco meeting place, Adobe Acrobat Connect, Cisco IP communicator and VPN clients.

New Delhi Area, India

CMS Computers is a service oriented organization that provides IT Infrastructure support to IT enabled companies. I started my career with CMS and got chance to work on different hardware platforms ex. IBM Netvista, IBM Think Center, HP Vectra, Compaq Evo, Presario, Dell Optiplex GX260, 270, etc. Developed good understanding for different Windows OS, desktop applications, banking application, Lotus notes, Outlook, Outlook Express, Eudora, etc. I have worked with different clients and have tried to gain maximum exposure. The clients I handled had system nodes from 30 to 350. The key projects I was involved were• HCL Comnet, Noida• EDS, Gurgaon• Bank Of America, Delhi• Sony Music, Delhi,• Cable Corporation Of India, Delhi• Tata AIG Life, Delhi• Tata AIG General Insurance, Delhi.

Project Management Professional (Classroom Session Completed), Project Management Professional

I have attended the classroom training session for PMP and earned required PDU credits.

Masters In Business Administration, Information Technology

Diploma, Diploma In Vlsi Design

Bachelor Of Engineering, Electronics

B.E. (Electronics)