* With Amazon India, started off as a Sr. Associate for Credit Ops and Business Ops - being actively involved in credit approval process for key sellers and maintaining high catalog quality respectively* Managed seller facing programs which aimed to reduce suppression and customer returns on high defect products* Started leading a team of 12, for Suppression (Andon) and Customer Return Mitigation (SeSu) ticketing program (addressing brand/customer escalations, ensuring SLA adherence, weekly reporting, streamlining to reduce TAT)* Picked up multiple high CX and SX impact initiatives and pilot projects in Toys and Health care devices category* Promoted to Strategic Brand Specialist/ Retail Vendor Manager for Amazon alpha brands- the likes of Hasbro, Nerf, Play Doh, Marvels, Monopoly, Nova (Toys and Grooming Appliances)* Responsible for the growth, revenue generation, product launch, event planning and co-managing marketing campaigns

• Provide direction and coordinate with members of the team responsible for Onboarding new suppliers• Receive, Sort, Verify and Manage crucial Vendor Information• Coordinate and help build better association with existing and new suppliers• Guide & Help vendor for completing onboarding formalities & train them on internal tools• Make decisions and Evaluate available alternatives towards effective problem-solving• Exercise interdepartmental communication on day to day basis to achieve the desired outcome• Relationship management with SPOC from multiple Vendors• Acquisition of vendors and Sustaining healthy relationship to meet both short and long-term business goals.• Provide required inputs to vendor for optimal results during the onboarding and throughout the association with the vendor

TITLE: STUDY OF PROMOTIONAL ACTIVITIES & ITS IMPACT ON 50TH ANNIVERSARY AT METRO CASH & CARRY (23RD JUNE-13TH AUGUST)Role: Management Trainee/ InternDuring this period, I handled customers and was promoting various products. I actively participated in updating the Store Layout for Anniversary. Thereby learning the importance of Visual Merchandising and Promotional Activities.