Nitin Tiwari Email & Phone Number

Bengaluru, Karnataka, India

As the Head of the Business vertical for relocations across India, I bring extensive expertise and experience in managing end-to-end operations, strategic planning, and business development. With a proven track record of driving growth and profitability, I have successfully led teams to achieve targets and deliver exceptional customer service.My passion for the logistics and relocation industry and commitment to excellence has helped me build and maintain strong relationships with key stakeholders and clients, enabling me to develop and implement effective business strategies that drive sustainable growth.I am highly skilled in managing complex projects, handling logistics, and ensuring compliance with regulatory requirements. My ability to anticipate market trends and adapt to changing business landscapes has helped me stay ahead of the competition and deliver innovative solutions that meet customer needs.As a dedicated and results-driven professional, I am committed to creating value for my clients and stakeholders by delivering quality services, driving operational efficiency, and fostering a culture of excellence within the organization.

Mumbai, Maharashtra, India

Spearheading EV rental business for Pan India and developing Last Mile delivery business from scratch. Spearheading end-to-end Strategic Planning for Demand/Supply Development, Sourcing, Customer Acquisition, Business Development, Financial Operations & Control, Training & Development and People Management; managing overall management, development & P&L of Pan IndiaHeading Overall Business vertical of E-Bikes rental and finding new revenue modelsProcess engineering and implementation of the processesVendor and franchise management Heading the development of the app / web based tools to support the businessPeople management and team building. Development and implementation of strategies to gain new customers and retain exiting customers. Regular Business reviews (MBR & QBR) with team and the customers

Pune Area, India

Spearheading end-to-end Strategic Planning for Demand/Supply Development, Stregetic Sourcing & Procurement, Customer Acquisition, Business Development, Financial Operations & Control, Training & Development and People Management; managing overall management, development & P&L of West India RegionAscertaining market potential of different locations and devising new strategies accordinglyLeading the overall process and decision-making to maximize profitability for western region Ensuring development & implementation of strategies to gain new customers and retain existing ones; identifying the prospective clients, generating business from new accounts and developing them to achieve profitabilityEvaluating MIS reports, examining business indicators and furnishing measures for market and operational riskFormulating SOPs & policies, designing systems & processes for achieving organizational growth, profitability & cost effectivenessProviding strategic direction and implementation through analyzing latest technological developments & advancements in employee transport services business Liaising and building healthy relations with customers for timely & satisfactory resolution/reduction of customer complaints & reporting operations team performance on regular basis to the managementLeading Weekly / Fortnightly / Monthly Performance reviews with team, ensuring a detailed analysis of gaps and attaching an action plan for the improvement in consultation with Country Operations and Quality Management TeamHighlights: • Amplified gross margin by 2.5% within a year through cost controlling and negotiation• Managed vendors and consolidated them by 60% with 3-5% volume discounting.• Increased Customer Satisfaction Index. Multiple appreciations received from many customers. • Acclaimed with multiple Awards for Excellent Contribution

New Delhi Area, India

Operation & Strategic ManagementControl Tower OperationsProcess AutomationsProcess ReengineeringCustomer ServiceQuality ManagementSLA Management, Training & DevelopmentVendor Management3PL

Mumbai Area, India

As a Manager – Operations, I oversaw and communicated with stack holders to ensure commitments are served on time and to ensure processing documents are as guidelines. Analysed the MIS reports, and dashboards, monitor movement of key business indicators and facilitate prevention of market and operational risk. Also, responsible for Planning, Inventory, Dispatch, Development, Modification & release of material as per requirement and supply chain management. Monitored cost & suggesting cost optimization measures and model building on cost & resource optimization. Worked on various strategies to achieve business goals aiming towards the growth in business volumes as well as profitability in order to achieve the set targets.I have developed and implemented man-power training programmes and modules on floor to improve individual efficiency to obtain quality and quantity with cost effective systems. Played a key role in analysis, development, and implementation of strategic business plans & policies, ensuring organizational growth, targeting maximum profitability & cost effectiveness. Prepared weekly / monthly MIS reports, Standard Operating Procedures, efficiently managing over all activities including technical, administrative, regulatory and personnel. Won Writer ACE award and successfully managed the operations of entire western region which includes, Maharashtra, Goa & Ahmedabad.

Pune

Worked as Assistant Manager – Client Servicing and interacted with the management, team and associates to facilitate smooth communication to understand & deliver customer service as per customer requirements. Handled customers’ complaint, followed up with the operations teams for timely and satisfactory closure of the complaint. Also, Geared the activities to plan, organize, & manage internal procedures and resources to ensure maximum productivity, performed Root Cause Analysis on complaints. Collected and reviewed reports like prospect and suspect report, sales funnel sales governance report etc. and made weekly and monthly report to send to management. Performed day-to-day activities at micro level, maintaining daily checklists and executing the tasks assigned in accordance with organizational standards. Won Employee of the Quarter Award and successfully Handled the team of 4 executive

Lucknow

My duties as a Team Leader – Sales (Loan)included arranging the calling data for tele calling executives for generating sales meeting for sales executives as well as met the clients with the sales executive. I also prepared and delivered day to day, weekly and monthly reports to the seniors also achieved the team targets and individual targets as well. Successfully maintained knowledge of all loan products to provide support to all referral and selling programs as per client requirement and devised effective strategies for increasing the sale of loans. Managed and Successfully handled a team of 3 sales executives and 3 tele calling executive also generated business from them.

Post Graduate Diploma In Marketing Management, Marketing/Marketing Management, General, First Class

Activities and Societies: Marketing Management

Master Of Business Administration (M.B.A.), Marketing & Finance, A+

Activities and Societies: Actively participated and managed all the cultural and Sport events.

Bachelor'S Degree, Commerce, A

Activities and Societies: Was middle Batsman in College Cricket Team.