Nitin Trikha Email and Phone Number
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"If you set your goals ridiculously high and it’s a failure, you will fail above everyone else’s success.” James CameronA dedicated and passionate leader in the Food & Facilities Management industry, I take pride in my proven track record of driving excellence in service delivery and elevating consumer experiences. Throughout my career, I have successfully led and managed diverse teams, delivering innovative solutions that align with evolving consumer needs, and contribute significantly to the business growth. With a commitment to raising the standard of workplace solutions and fostering a positive impact on organizational efficiency and employee well-being, I have consistently demonstrated my dedication to driving organizational success, achieving business transformation, and creating sustainable change impacting a positive P&L graph. My journey at Sodexo India includes eight successful years as the Country Segment Director for Schools & Universities, where I focused on developing an integrated brand strategy. This strategy aimed at helping educational institutions prioritize transformative campus care and innovative services, resulting in a visible improvement in the quality of campus life. The focus remained on aligning with the ever-evolving needs of students to ensure an unhindered journey of education.Building on the enriching experiences and learnings from my tenure in the educational environment, I am thrilled to spearhead the country’s extensive Corporate Services portfolio. With a diverse business mix that spans integrated office spaces to dynamic manufacturing settings, large Indian conglomerates to Global Strategic Accounts, the Corporate Services gamut is Sodexo India’s enriching wealth basket. Corporate Services encompass the service delivery of sustainable food, elevating workplaces with the perfect combination of hard and soft FM services while ensuring the health, safety, and well-being of employees and consumers, and building a standard of excellence with stellar project management. Taking on the role, I am confident to bring innovative, client-centric strategies to positively impact the Corporate Services landscape, while simultaneously crafting a sustainable tomorrow for our communities and creating joyful everyday experiences and moments that matter!
Bluspring Enterprises
View- Website:
- bluspring.com
- Employees:
- 267
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Chief Executive Officer - Avon ♾️ Indya FoodsBluspring EnterprisesBengaluru, Ka, In -
Chief Operating Officer, Corporate ServicesSodexo Sep 2023 - PresentBengaluru, Karnataka, IndiaCreating moments that matter that elevate workplace experiences! Leading the largest business vertical for Sodexo India with 40,000 dedicated and passionate team members that aim to deliver valued experiences to clients and consumers everyday across 1000+ sites -
Country Director - Schools And UniversitiesSodexo Sep 2015 - Aug 2023Bengaluru Area, IndiaCreating exceptional Campus experiences, transforming quality of campus life! -
Vice President OperationsSodexo Apr 2015 - Aug 2015Bengaluru, Karnataka, IndiaJoined Sodexo to lead Operations for the Education Segment. Led a team of 2500 people across 42 sites -
Director Operations And Program ManagementConvergys Jul 2010 - Mar 2015Bangalore, IndiaAchieved double digit revenue growth while improving margins. Renewed client interest in India by delivering top quartile metric results and building strong relationship with Vendor Management Teams. Experience includes managing inbound sales and customer care, technical support, best in class Quality Assurance program, chat and back office operations. Recognized as a subject-matter-expert in pre-sale meetings to help close new business within industry vertical.Executive responsibility… Show more Achieved double digit revenue growth while improving margins. Renewed client interest in India by delivering top quartile metric results and building strong relationship with Vendor Management Teams. Experience includes managing inbound sales and customer care, technical support, best in class Quality Assurance program, chat and back office operations. Recognized as a subject-matter-expert in pre-sale meetings to help close new business within industry vertical.Executive responsibility for leading Operations and Client Relationship Management across 2 India sites, for the largest Convergys client. Portfolio included directly managing 900+ FTE, $18+ Million in annual revenue. Client Outsourced Programs included inbound sales and customer care voice and chat, technical support voice, blended quality assurance and analytics. Increased Bangalore Site revenue and headcount by 100% within 3 yearsFunctional responsibilities also included: work force management, recruiting, training and quality Show less
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Senior Business ManagerConvergys Jan 2006 - Jun 2010Gurgaon, India~ Responsible for the Client relationship and Program Management for the largest US telecommunications company~ Overall program responsibility across 2 sites, one each in New Delhi and Bangalore~ Supported and provided remote leadership to sites and programs in the Philippines and US~ Negotiated multiple contracts and work orders for new and existing programs~ Successfully achieved client satisfaction score of 4.53/5 for 2008 and 4.73/5 in 2009, surveyed across 11 different… Show more ~ Responsible for the Client relationship and Program Management for the largest US telecommunications company~ Overall program responsibility across 2 sites, one each in New Delhi and Bangalore~ Supported and provided remote leadership to sites and programs in the Philippines and US~ Negotiated multiple contracts and work orders for new and existing programs~ Successfully achieved client satisfaction score of 4.53/5 for 2008 and 4.73/5 in 2009, surveyed across 11 different client leads, each being either a decision maker or decision influencer ~ India client account lead for new business negotiations and program implementations. Merit of establishing the implementation & transition of 3 Quality Assurance programs~ Directly responsible for managing yearly financial performance to achieve budgeted revenue and Operating Profit while providing leadership, coaching, and guidance to operations for successful delivery of client metrics and initiatives~ Functioned as the key contact point in India for the account across all Convergys India sites. Accountable to influence decisions made in how company resources are best utilized to exceed client requirements Show less
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Manager, Process QualityGenpact Jun 2005 - Dec 2005Gurgaon, India~ Drove process change in the business by utilizing six sigma tools & strategies (DMAIC)~ Accomplished Black Belt training on DMAIC~ Essayed a critical role in supporting collections & customer service for an external client (US auto major). The job involved supporting the Collections team in Delhi and the Customer Service team in Hyderabad~ Transition Excellence: Calculating capability / Baselining, ensuring OJT effectiveness, checking transition rigor & toolkit adherence, process… Show more ~ Drove process change in the business by utilizing six sigma tools & strategies (DMAIC)~ Accomplished Black Belt training on DMAIC~ Essayed a critical role in supporting collections & customer service for an external client (US auto major). The job involved supporting the Collections team in Delhi and the Customer Service team in Hyderabad~ Transition Excellence: Calculating capability / Baselining, ensuring OJT effectiveness, checking transition rigor & toolkit adherence, process error proofing, VoC rollout, analysis & feedback~ Operations Excellence: Gap analysis of current against target performance, steps to reduce gaps, improves process performance to exceed baseline levels~ Made significant contributions towards identification and launching black belt project on $ collected.~ RCA on defects/analysis, rigor around customer communication & feedback~ Ensuring measurement, monitoring & reporting system for all metrics are in place~ Hold credit for value stream by implementing Quality Awareness for LEAN / Six Sigma @ floor~ Mentor and help implement LEAN and Green belt projects Show less -
Operations ManagerConvergys Nov 2003 - Jun 2005As an Operations Manager, successfully stabilized and expanded 2 inbound Technical Support voice programs having 300+ agents each. My individual team comprised 6 Team Leaders, 100 agents and the SME team. Joined Convergys as a Team Leader in January ’02 and was part of the pilot batch for an Inbound Customer Service & Sales program for a fortune 50 US telecom giant. Instrumental in the successful transition of the program & setting up the Call Quality function
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Team Leader OperationsConvergys Jan 2002 - Oct 2003Gurgaon, India~ Accomplished transition of the program & setting up the Call Quality function ~ Achieved excellent team results, excelling in sales target achievement~ Continuously rated amongst the top 3 Team Leaders across the program
Nitin Trikha Skills
Nitin Trikha Education Details
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Institute Of Hotel ManagementHotel Management -
Bachelor Of Arts
Frequently Asked Questions about Nitin Trikha
What company does Nitin Trikha work for?
Nitin Trikha works for Bluspring Enterprises
What is Nitin Trikha's role at the current company?
Nitin Trikha's current role is Chief Executive Officer - Avon ♾️ Indya Foods.
What is Nitin Trikha's email address?
Nitin Trikha's email address is ni****@****gys.com
What schools did Nitin Trikha attend?
Nitin Trikha attended Institute Of Hotel Management, Delhi University.
What are some of Nitin Trikha's interests?
Nitin Trikha has interest in Cricket, Reading, Retro Music, Sports, Adventure Travel.
What skills is Nitin Trikha known for?
Nitin Trikha has skills like Performance Management, Operations Management, New Business Development, Bpo, Workforce Management, Excellent Client Relationship Management, Strategic Planning, Managing Virtual Teams, P&l Ownership, Multi Site Operations, Crm, Business Development.
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