Nitin Umesh Email & Phone Number

Pune

- Assumed leadership of team overseeing Change and Release Management, and enhanced existing policies and procedures for executing alterations within production environment. This included bolstering risk analysis and mitigation strategies, refining technical documentation, communication plans, implementation and back-out strategies, as well as managing change calendar.- Engaged with stakeholders to ensure alignment with change management protocols and advocated for adherence to established policies and procedures. Facilitated weekly meetings to facilitate dialogue and evaluation of proposed changes, fostering collaboration and consensus-building among team members.- Implemented robust communication channels with all business units to ensure transparency and accountability. Tracked all IT production changes meticulously, providing detailed reports on completion rates, success metrics, and instances of production outages to relevant stakeholders.- Led migration initiative to transition Change Management module from HP Service Manager to ServiceNow. Managed all aspects of transition process, from planning to execution, ensuring minimal disruption and optimizing functionality of new platform.

Pune, Maharashtra, India

- Transitioned to higher level of responsibility within Incident and Service Management team, directly engaged with corporate clients to address inquiries and fulfill their needs.- Maintained comprehensive SLA documentation for all team activities, meticulously collecting performance data, conducting analysis, and disseminating findings.- Leveraged ServiceNow to develop custom queries and dashboards, significantly expediting generation of reports and enhancing operational efficiency.- Identified areas for improvement within service catalogue and spearheaded their implementation to optimize usability and effectiveness.- Orchestrated meetings to keep clients informed about critical incidents, particularly those categorized as P1/P2, ensuring transparency and timely resolution. - Maintained up-to-date Knowledge Base, promptly updating it with any process changes to ensure accuracy and relevance.

- Part of O365 Migration Support team, that leveraged PowerShell scripting to seamlessly transition client's entire email infrastructure from dedicated Microsoft O365 platform to new O365 multi-tenant platform. While Microsoft executed migration process, team's responsibilities encompassed pre and post-migration checks.- For pre-migration, we validated user account synchronization in Azure AD, ensured proper licensing for mailboxes, and extracted crucial data on MailboxSize and ItemCount for both Primary and Archive mailboxes.- Post-migration, I conducted essential tasks such as extracting MoveStatistics Reports within 5 days post-migration, generating Migration Status Reports to categorize Successful and Failed users, incorporating failed users into subsequent migration batches, increasing mailbox sizes from 50GB to 100GB, and reapplying mailbox delegation permissions in O365 multi-tenant environment.

Executive Post-Graduate Certificate, Cloud Computing And Devops

Postgraduate Degree, Operations Management

Bachelor Of Engineering, Information Technology