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Nitish Buljeeon Email & Phone Number

Senior Service Delivery Manager | Customer Support Manager at RELEX Solutions
Location: Royal Sutton Coldfield, England, United Kingdom 9 work roles 1 school
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Current company
RELEX Solutions
Role
Senior Service Delivery Manager | Customer Support Manager
Location
Royal Sutton Coldfield, England, United Kingdom
Company size
797 employees

Who is Nitish Buljeeon? Overview

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Quick answer

Nitish Buljeeon is listed as Senior Service Delivery Manager | Customer Support Manager at RELEX Solutions, a company with 797 employees, based in Royal Sutton Coldfield, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Nitish Buljeeon.

Nitish Buljeeon previously worked as Senior Service Delivery Manager at Relex Solutions and Manager, Customer Support at Kinaxis. Nitish Buljeeon holds Computer Science Bsc, Hons from Aston University.

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Email format at RELEX Solutions

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RELEX Solutions

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Profile bio

About Nitish Buljeeon

I am experienced in both Service Delivery and Technical Customer Support Management, with 15+ years of proven success in delivering outstanding customer service. Adept in team leadership, merging strong technical acumen with effective people management abilities.Over the past 6 years, I've instilled a culture of excellence within my team, consistently achieved and exceeded Objectives and Key Results (OKRs), resulting in the improvement of Overall Satisfaction (OSAT) and Customer Satisfaction (CSAT) scores, driving enhanced loyalty and retention.I am proficient in building and nurturing high-performing teams in fast-paced environments, achieving organizational objectives while meeting tight deadlines.

Listed skills include Technical Support, Microsoft Sql Server, Windows Server, Project Management, and 20 others.

Current workplace

Nitish Buljeeon's current company

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RELEX Solutions
Relex Solutions
Senior Service Delivery Manager | Customer Support Manager
helsinki, uusimaa, finland
Website
relexsolutions.com
Employees
797
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9 roles

Nitish Buljeeon work experience

A career timeline built from the work history available for this profile.

Senior Service Delivery Manager

Current
Relex Solutions
Jul 2024 - Present

Manager, Customer Support

Kinaxis

United Kingdom

  • Leading a team of 11 Technical Support Analysts to provide support to supply chain organizations utilizing the inventory management SaaS software called Rapid Response.
  • Engaging with the team to define objectives, facilitate personalized development plans through 1:1 performance reviews and feedback sessions, and devising effective onboarding initiatives for incoming team members.
  • Improved resolution times by championing the adoption of Knowledge-Centered Service (KCS) methodologies among the team, outlining streamlined processes and initiatives to expand KCS content.
  • Collaborating with the team to enhance issue resolution autonomy, as a result reducing the escalation rate to the engineering team.
  • Monitoring Customer Satisfaction (CSAT) and Overall Satisfaction (OSAT) scores, utilizing customer feedback and key performance indicators (KPIs) to enhance service delivery, culminating in achieving 92% customer.
  • Liaising with regional managers to ensure seamless execution of follow-the-sun 24/7 support coverage, overseeing customer operations, including those of U.S.-based organizations.
Nov 2023 - May 2024

Manager, Customer Support

Coupa Software

United Kingdom

  • Leading a team of Technical Support Analysts dedicated to offering comprehensive support to supply chain organizations utilizing the inventory management ERP software called Optimiza
  • Successfully managed a high volume of tickets, consistently achieving a 97% SLA compliance rate, thereby exceeding operational and customer satisfaction targets.
  • Acted as the primary escalation contact for critical issues, collaborating closely with internal cross-functional teams to deliver solutions and ensure quick resolution times.
  • Conducted monthly check-in meetings with key clients to gauge satisfaction levels, address any issues, and provide updates on solutions, facilitating the timely closure of support cases.
  • Produced comprehensive reports to monitor KPIs, fostering discussions with senior management to identify operational gaps and drive continuous improvement initiatives.
  • Demonstrated proficiency in development life cycles, actively engaging with the development team to streamline bug reporting and resolution processes, ultimately enhancing first-time fix rates.
Nov 2020 - Nov 2023

Global Support Manager

Llamasoft, Inc.

United Kingdom

Apr 2018 - Nov 2020

Senior Support Consultant Ii

Llamasoft, Inc.

United Kingdom

Nov 2015 - Mar 2018

Support Consultant

Barloworld Supply Chain Software

United Kingdom

Aug 2012 - Nov 2015

Desktop Support Analyst

Barloworld Supply Chain Software

United Kingdom

Aug 2010 - Jul 2012
Team & coworkers

Colleagues at RELEX Solutions

Other employees you can reach at relexsolutions.com. View company contacts for 797 employees →

JB Joel Banck Joel Banck Colleague at Relex Solutions Sweden, Sweden View → BC Brice Crozier Brice Crozier Colleague at Relex Solutions London, England, United Kingdom, United Kingdom View → SH Simo Hellgrén Simo Hellgrén Colleague at Relex Solutions Helsinki, Uusimaa, Finland, Finland View → KO Kjell Olofsson Kjell Olofsson Colleague at Relex Solutions Södermanland County, Sweden, Sweden View → JF Jonathan Fasth Jonathan Fasth Colleague at Relex Solutions Växjö, Kronoberg County, Sweden, Sweden View → JR Jesse Rantala Jesse Rantala Colleague at Relex Solutions Finland, Finland View → SL Suvi Laine Suvi Laine Colleague at Relex Solutions Espoo, Uusimaa, Finland, Finland View → AG Aryan Golande Aryan Golande Colleague at Relex Solutions Stockholm, Stockholm County, Sweden, Sweden View → FS Fırat Salgür Fırat Salgür Colleague at Relex Solutions Helsinki Metropolitan Area, Finland View → SE Santeri Erasvuo Santeri Erasvuo Colleague at Relex Solutions Tampere, Pirkanmaa, Finland, Finland View →
1 education record

Nitish Buljeeon education

FAQ

Frequently asked questions about Nitish Buljeeon

Quick answers generated from the profile data available on this page.

What company does Nitish Buljeeon work for?

Nitish Buljeeon works for RELEX Solutions.

What is Nitish Buljeeon's role at RELEX Solutions?

Nitish Buljeeon is listed as Senior Service Delivery Manager | Customer Support Manager at RELEX Solutions.

Where is Nitish Buljeeon based?

Nitish Buljeeon is based in Royal Sutton Coldfield, England, United Kingdom while working with RELEX Solutions.

What companies has Nitish Buljeeon worked for?

Nitish Buljeeon has worked for Relex Solutions, Kinaxis, Coupa Software, Llamasoft, Inc., and Barloworld Supply Chain Software.

Who are Nitish Buljeeon's colleagues at RELEX Solutions?

Nitish Buljeeon's colleagues at RELEX Solutions include Joel Banck, Brice Crozier, Simo Hellgrén, Kjell Olofsson, and Jonathan Fasth.

How can I contact Nitish Buljeeon?

You can use AeroLeads to view verified contact signals for Nitish Buljeeon at RELEX Solutions, including work email, phone, and LinkedIn data when available.

What schools did Nitish Buljeeon attend?

Nitish Buljeeon holds Computer Science Bsc, Hons from Aston University.

What skills is Nitish Buljeeon known for?

Nitish Buljeeon is listed with skills including Technical Support, Microsoft Sql Server, Windows Server, Project Management, Active Directory, Troubleshooting, Sql, and System Administration.

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