Customer Engagement: Collaborate with sales teams and engage directly withcustomers to understand their business needs and develop IT solutions that align withtheir requirements.Solution Development: Design, develop, and customize solutions and architecturesthat address customer pain points, leverage existing technology infrastructure, andalign with industry best practicesTechnical Presentations: Conduct engaging and informative presentations anddemonstrations that… Show more Customer Engagement: Collaborate with sales teams and engage directly withcustomers to understand their business needs and develop IT solutions that align withtheir requirements.Solution Development: Design, develop, and customize solutions and architecturesthat address customer pain points, leverage existing technology infrastructure, andalign with industry best practicesTechnical Presentations: Conduct engaging and informative presentations anddemonstrations that showcase the technical aspects, capabilities, and advantages ofthe proposed solution to customers.Collaboration with Sales Teams: Work closely with sales teams to strategize, developsales plans, determine pricing, and negotiate contracts to secure deals and meetrevenue targets.Solution Validation: Validate the feasibility and efficacy of proposed solutions byconducting proof-of-concepts, pilot projects, and performance testing in collaborationwith technical teams.Technical Consultation: Act as a trusted technical advisor for sales teams, providingexpert consultation and guidance throughout the sales cycle to ensure customers'questions and concerns are addressed.Competitive Analysis: Conduct market research and analysis to understand thecompetitive landscape, identify industry trends, and stay up-to-date with emergingtechnologies to differentiate the proposed solution.Relationship Building: Develop and maintain strong relationships with keystakeholders, including customers, vendors, and partners, to foster trust, credibility,and long-term business partnerships.Solution Adoption Support: Provide support to customers during the solutionadoption and implementation process, collaborating with implementation teams andensuring customer satisfaction.Post-Sales Support: Follow up with customers post-sales to address any technicalissues, provide ongoing support, and identify opportunities for upselling or cross selling. Show less

• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.•. Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.•. Defined processes and tools best suited to each project. Moved… Show more • Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.•. Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.•. Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.• Implementing and maintenance of the database and function of the web applications and SAP. •. Determining and adapt business requirements for IT solutions that support the business needs of organisations across the IT infrastructure.•. Providing technical assistance and support for incoming queries and issues related to systems, software and hardware.•. Liaise with user, gathering user requirements to improve the value of system. Show less

• Familiarity with supporting database, application & web servers in a high-availability high- performance clustered environment.• Excellent written and oral communication skills in a fast-paced environment.• Collaborating with software engineers, DBAs, and nontechnical teams.• Provides software support or technical support services typically in a defined moderatelycomplex project.• Conducts a wide range of moderately complex technical analyses to ensure that software… Show more • Familiarity with supporting database, application & web servers in a high-availability high- performance clustered environment.• Excellent written and oral communication skills in a fast-paced environment.• Collaborating with software engineers, DBAs, and nontechnical teams.• Provides software support or technical support services typically in a defined moderatelycomplex project.• Conducts a wide range of moderately complex technical analyses to ensure that software meetsor exceeds specified standards and end-user requirements.• Reviews system requirements and business processes; debugs and implements softwaresolutions. Makes recommendations on process improvements.• Determines software support requirements.• Reviews software policies, standards and procedures and make recommendations for change. Show less

• Experience troubleshooting over the phone.• Strong attention to detail with troubleshooting and project management skills.• Advanced knowledge of Active Directory Users & Computers.• Advanced knowledge of MAC OS,IOS, Windows 10/8/7, Microsoft Office, anti-virus softwareand working with Network & printer issues.• Troubleshoot and resolve PC & Laptop issues relating to hardware, software, security, andnetwork.• Past work experience in a high-paced customer focused… Show more • Experience troubleshooting over the phone.• Strong attention to detail with troubleshooting and project management skills.• Advanced knowledge of Active Directory Users & Computers.• Advanced knowledge of MAC OS,IOS, Windows 10/8/7, Microsoft Office, anti-virus softwareand working with Network & printer issues.• Troubleshoot and resolve PC & Laptop issues relating to hardware, software, security, andnetwork.• Past work experience in a high-paced customer focused service setting and an ability to self-prioritize tasks.• Assists in the installation and configuration of appropriate hardware, systems, and applicationsfor users. Ensures new users are equipped with the appropriate technical devices and support.• Installs, supports, and maintains PC applications in a Windows based Active Directoryenvironment. Software includes Operating Systems, MS Office, Remote Access Technologies, System Management tools and various business unit software titles. Show less

• Assists in developing long-term strategies and capacity planning for meeting future desktop hardware needs.• Assess functional needs to determine system purchase specifications.• Keeps up to date on emerging technologies and recommends changes as appropriate.• Experience in the following.• Develop performance measurement framework and facilitate feedback system to team memberson issues such as customer service, communication, and technical skills.• Monitoring the… Show more • Assists in developing long-term strategies and capacity planning for meeting future desktop hardware needs.• Assess functional needs to determine system purchase specifications.• Keeps up to date on emerging technologies and recommends changes as appropriate.• Experience in the following.• Develop performance measurement framework and facilitate feedback system to team memberson issues such as customer service, communication, and technical skills.• Monitoring the ticketing system to ensure issues are being addressed in a timely manner.• Installation and/or troubleshoot equipment (Desktops, laptops and printers).• Collaborate with manager to ensure new staff have proper equipment.• Resolves problems identified via Help Desk Trouble Tickets; troubleshoots and providessupport to all end users as needed.• Assists in developing long-term strategies and capacity planning for meeting future desktop hardware needs.• Assess functional needs to determine system purchase specifications.• Keeps up to date on emerging technologies and recommends changes as appropriate. Show less

• Maintains and provides technical support to the company’s computer systems, including, software programs, hardware devices, operating systems, mobile devices, printers, and phone configurations.• Ensures desktop computers, laptops, tablets, and mobile devices interconnect seamlessly with diverse systems.• Enforces Network Security and Appropriate Use Policies.• Ensures secure operation of all hardware devices and services through the use of security andencryption tools, and… Show more • Maintains and provides technical support to the company’s computer systems, including, software programs, hardware devices, operating systems, mobile devices, printers, and phone configurations.• Ensures desktop computers, laptops, tablets, and mobile devices interconnect seamlessly with diverse systems.• Enforces Network Security and Appropriate Use Policies.• Ensures secure operation of all hardware devices and services through the use of security andencryption tools, and through extensive staff training and documentation.• Provides 2nd & 3rd level support in performing analyses, testing, and updates of hardwaresystems. Diagnoses and solves recurring hardware and software faults to ensure the mostefficient computer systems and devices for users.• Collaborates with staff and IT management to ensure that current suite of programs are meetingthe needs of employees.• Writes technical specifications for purchase of PCs, desktop hardware, and related products. Show less