CurrentFront Desk ManagerPAPPI CHULO HOSTEL, MORJIM• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.• Resolved guest complaints by addressing issues with rooms promptly.• Handled tasks and responsibilities for front office employees during periods of understaffing.• Managed front desk maintenance of client records and lab data.• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.•Trained new staif on correct procedures, compliance requirements, and performance strategies.