Monitor and supporting Network for all the Branches,ATMs,DCs for the organisation all around Australia.Doing initial troubleshooting for multiple users issue reported by servicedesk and escalate to level 3 team whenever required.Investigating auto-generated alerts via different monitoring tools like Cisco Prime, Solarwinds, MIST etc. for Networking devices and keep monitoring them until the issue is resolved.Engaging and logging cases with our vendors in case physical inspection is… Show more Monitor and supporting Network for all the Branches,ATMs,DCs for the organisation all around Australia.Doing initial troubleshooting for multiple users issue reported by servicedesk and escalate to level 3 team whenever required.Investigating auto-generated alerts via different monitoring tools like Cisco Prime, Solarwinds, MIST etc. for Networking devices and keep monitoring them until the issue is resolved.Engaging and logging cases with our vendors in case physical inspection is required for a device both in Branches and DCs.Following steps mentioned in SOPs while investigating problems as per Company's policies and drafting New ones in case of in-sourcing of new devices/services.Engage and followup with our service providers in scenarios of external faults affecting our services.Acting as point of contact for information in case of Major Incidents in which multiple support teams are involved.Attending to requests for installation of new devices like ATMs, phones, TV displays etc from Network perspective at our locations and make sure that these are added in the Network correctly by checking their details on Router and Switches.Provide breakfix approvals for change activities to our support teams in line with Incident Mgt. process. Show less

ESSENTIAL DUTIES AND RESPONSIBILITIES: Proactively monitor and support the stability of the InMoment application stack to ensure 24X7operation Respond to alerts/alarms according to Standard Operating Procedures Provide database support including monitoring and diagnosis of server availability, reliability andperformance Manage trouble-ticketing system ensuring accurate and up-to-date information Work with internal and external groups during routine… Show more ESSENTIAL DUTIES AND RESPONSIBILITIES: Proactively monitor and support the stability of the InMoment application stack to ensure 24X7operation Respond to alerts/alarms according to Standard Operating Procedures Provide database support including monitoring and diagnosis of server availability, reliability andperformance Manage trouble-ticketing system ensuring accurate and up-to-date information Work with internal and external groups during routine deployment Collaborate with internal and external groups to help identify and resolve issues affecting ourservices Help develop and maintain NOC policies, procedures and tools Show less

• Declaring/Handling P1/P2 incidents in case of critical production impacting issues and leading bridge calls towards the resolution of the issue by engaging technical teams and higher management.• Preparing and sending the status updates every 30, 60~ minutes, using standard templates and email tools in case of P1/P2 issues.• Ensuring that the incident ticket work log is kept updated as events occur. The incident ticket is the authoritative record and must document all technical… Show more • Declaring/Handling P1/P2 incidents in case of critical production impacting issues and leading bridge calls towards the resolution of the issue by engaging technical teams and higher management.• Preparing and sending the status updates every 30, 60~ minutes, using standard templates and email tools in case of P1/P2 issues.• Ensuring that the incident ticket work log is kept updated as events occur. The incident ticket is the authoritative record and must document all technical activities, error messages, screen shots, resolutions implemented, etc.• Monitoring more than 3000 production servers, networking devices and applications closely with the help of tools like Pingdom, Spotlight, Orion etc. ensuring any fault is escalated/rectified asap hence reducing downtime.• Performing initial troubleshooting steps to verify the alarms are legitimate and to understand the criticality/ impact of the issue to decide the appropriate priority.• Act as a point of escalation for Servicedesk team in case of multiple user/ production impacting issues.• Taking part in weekly Problem Board Meetings to discuss the details of all the Major incidents took place during that period and to give inputs regarding proactive steps that might be able to avoid these situation in future.• Making a track of all the major incidents to analyze the root cause of reoccurring incident with the help of technical teams.• Make sure that complete incident mgt. process is followed (by opening problem tickets/vendor tickets for RFOs) in case of business impacting issue.• Act as a single point of contact in case of critical issues for all support teams in case they need any update.• Follow up with 3rd party vendors in case of outages or for RFOs once the issue is fixed by opening by logging cases with them.• Facilitates adherence to Change Management process, if a change is required to restore service. Show less

Examine business critical systems and networks worldwide in a 24/7/365 via Remedy, BMC Events.Perform troubleshooting step on webservers (applications like Jboss/Apache e.t.c) in order to fix the website related issues.Basic troubleshooting of monitoring alarms by inspecting OS healthcheck (Like high CPU /Drive/Partition utilization,Physical Memory/ Swap space issues , Services not responding e.t.c)Restarting /Checking the status of webservers from Weblogic console as a part of… Show more Examine business critical systems and networks worldwide in a 24/7/365 via Remedy, BMC Events.Perform troubleshooting step on webservers (applications like Jboss/Apache e.t.c) in order to fix the website related issues.Basic troubleshooting of monitoring alarms by inspecting OS healthcheck (Like high CPU /Drive/Partition utilization,Physical Memory/ Swap space issues , Services not responding e.t.c)Restarting /Checking the status of webservers from Weblogic console as a part of troubleshooting steps .Taking thread dumps and sharing them with technical teams for analyzing the cause of the issue once the problem is resolved .Providing information about Major Incidents/RAs followed/Outage duration to the customer over Event Mgt. Meetings on daily basis .Weekly meetings with Customer’s problem Mgt. teams to discuss any scope of Process Refinement, RA/OPDOCs e.t.c.Pulling up / down maintenance pages on production websites during the time of planned activities/deployments following a specific set of instructions shared by application owners.Attending Implementation calls along with teams like Project Mgt./Monitoring/DBA/Systems e.t.c to ensure proper monitoring parameters have been set for all the new servers before the environment is declared Live in Production.Work with resources from different Navisite teams to get the RFCs completed in allocated time window provided by customer to avoid any production outage scenario .Working on the Proactive monitoring and Customer Generated Tickets/EmailsClassify incidents, provide initial incident support by performing required RAs/diagnostics.Ensures the ITIL-based Incident Management process is followed.Engage the teams in identifying the root cause, risks, preventive / avoidable / mitigating / confronting a repeat incident and communicating the lessons learnt, ways to reduce repeat incidents and develop an Postmortem document of high quality . Show less

Worked in International process (KODAK)Used to troubleshoot WI-FI Connections between router ,computers and PrintersUsed to provide solutions in software installation and repair by taking remote access of client’s system (by making changes in Services, properties, registry editor, .NET Framework)Used to deal with different Operating Systems like Microsoft Windows,XP,7,Vista) Apple Macintosh Operating system and security systems like F-secure, webroot