Nitish Kumar Email & Phone Number

Australia

Monitor and supporting Network for all the Branches,ATMs,DCs for the organisation all around Australia.Doing initial troubleshooting for multiple users issue reported by servicedesk and escalate to level 3 team whenever required.Investigating auto-generated alerts via different monitoring tools like Cisco Prime, Solarwinds, MIST etc. for Networking devices.

Melbourne, Australia

ESSENTIAL DUTIES AND RESPONSIBILITIES: Proactively monitor and support the stability of the InMoment application stack to ensure 24X7operation Respond to alerts/alarms according to Standard Operating Procedures Provide database support including monitoring and diagnosis of server availability, reliability andperformance Manage trouble-ticketing system.

Sydney, Australia

India

• Declaring/Handling P1/P2 incidents in case of critical production impacting issues and leading bridge calls towards the resolution of the issue by engaging technical teams and higher management.
• Preparing and sending the status updates every 30, 60~ minutes, using standard templates and email tools in case of P1/P2 issues.
• Ensuring that the incident ticket work log is kept updated as events occur. The incident ticket is the authoritative record and must document all technical… Show more
• Ensuring that the incident ticket work log is kept updated as events occur. The incident ticket is the authoritative record and must document all technical activities, error messages, screen shots, resolutions.
• Monitoring more than 3000 production servers, networking devices and applications closely with the help of tools like Pingdom, Spotlight, Orion etc. ensuring any fault is escalated/rectified asap hence reducing downtime.
• Performing initial troubleshooting steps to verify the alarms are legitimate and to understand the criticality/ impact of the issue to decide the appropriate priority.

Gurgaon, India

Examine business critical systems and networks worldwide in a 24/7/365 via Remedy, BMC Events.Perform troubleshooting step on webservers (applications like Jboss/Apache e.t.c) in order to fix the website related issues.Basic troubleshooting of monitoring alarms by inspecting OS healthcheck (Like high CPU /Drive/Partition utilization,Physical Memory/ Swap.

Worked in International process (KODAK)Used to troubleshoot WI-FI Connections between router,computers and PrintersUsed to provide solutions in software installation and repair by taking remote access of client’s system (by making changes in Services, properties, registry editor,.NET Framework)Used to deal with different Operating Systems like Microsoft.