• Creating Leads & closures for Real Estate Properties• Achieving Monthly sales targets through direct sourcing and channel sales• Accompany the customer for site visits & display property to them• Develop network and engage with various channel partners / brokers & promote sales• Participate in active marketing initiatives, from cold calling to attending industry events• Being abreast with the developments in the residential real estate sector and understanding the impact of micro & macroeconomics on the sector

Team Management• Managed Customer Support team of 8 members.• Mentoring team members on Customer Service and audit calls for the team.• Managed Escalations on priority issues and coordinated with the technology team for bug fixes.• Managed Ticketing Tool (Freshdesk) for email support.• Hiring and grooming talent for the Operations Team.• Collecting feedback on product and helping the product/tech team to fix any bugs, enhance UX and build new features. • Apprised the team on the new updates and process changes; conducted trainings for new hires

Operations• Spearheaded 15-20 members team; ensured optimal customer service• Enhanced and improved call quality of the agents interacting with the prospective property buyers and developers • Performed Root Cause Analysis to determine the complications/ hindrances affecting the seamless customer service process• Initiated and managed timely call audits, and the preparation of reports• Successfully developed Evaluation Programs Team Management• Apprised the team on the new updates and process changes; conducted trainings, if required• Trained new hires in the team

Quality Management• Managed the quality operations of the team based out of Mumbai, Pune and Mangalore• Evaluated calls as per the quality plan and provided feedback to the calling agent • Conducted calibrations as per the operational requirements, collated the calibration schedules from the operations and planned meetings accordingly• Performed monthly reviews with the Operations Head, discussed the observations, recommended plan of actions • Collated the Quality Plans from the operations and sent the same to the respective divisions• Generated and prepared weekly and monthly reports

- Answering Inbound Voice Calls for VPN issues faced by clients in a B2B Project.- Assisting Clients with general PC issues like MS Office and passwords.

- Assisted Customers across the globe for a Stock Market Mobile Application- Assistance was provided on Inbound / Outbound calls or Chat

- Answering Inbound Voice Calls for assisting customers of Hutchison 3 Australia- Assisting customers with mobile handset related issues.

- Answering Inbound Voice Calls for a global computer manufacturing giant.- Assisting customers of the client with PC issues.- Troubleshooting Virus Issues and other Windows related software issues.- Up-selling Contracts and other related services.

NET HR- NEMPS previously known as Staff Service NetWorked as Recruiter sourcing candidates for IT companies like Oracle Financial Services formerly I-flex Solutions and contributed towards Atos Origin, Travellex.