Nitish Sant Email & Phone Number

New Zealand

• Served as a Solution Architect (Acting) for following Agile projects.o Kuri Mahi Aunoa – Dogs Phase 1o Kuri Mahi Aunoa – Dogs Phase 2o CCX ART – Waste Digitisation
• Implemented a proof of concept for the CRM Transformation project, exploring various alternatives including SAP C4C, Salesforce and S/4 HANA Services.
• Provided essential technical guidance and support to Agile teams, actively engaging in key ART events such as PI Planning and System Demos.
• Collaborated closely with solution architects from Hybris, Mulesoft, Opentext, GIS, and Wastedge to ensure consistency across all architectural initiatives.
• Lead solution walkthroughs with cross functional teams and technical teams
• Conducted requirements gathering sessions with clients and key users, followed by the preparation of architectural design documents.

New Zealand

• Analyzed customer processes in implementation engagement and provided solutions to meet business objective.
• Interacted with the client and other functional teams for gaining an understanding of the requirements.
• Coordinated with technical teams for pending RICEFs.
• Trained team members and delivered knowledge sharing among different teams in the project.

Germany / India

• Done extensive development in SAP CRM Area using ABAP, OO-ABAP, WEB UI, BOL Programming, Genil Programming, AET, ERMS, SAP CRM APIs, RICEF, BADIs, Enhancements, SAP NOTEs, etc.
• Responsible for collecting requisite from the vendors and establishing an effective solution to meet business requirements.
• Developed many interfaces for connecting SAP CRM system with other systems using RFCs and transaction launchers.
• Done performance tuning of many ABAP and WEB UI applications
• CTI (Check Link Telephony Integration) Integration with SAP CRM -SSF system to enable calling on SSF IC Web Client.
• Implemented Web Services using SOAP and REST protocols for SAP Solution Manager Integration.

India

• Designed and delivered integration between SAP CRM and SAP IS-U system to meet the flexibility inapplications.
• Performing the Quality checks of the developments done in SAP CRM 5.0 to meet the performance of SAP CRM 7.0
• Implementations done in SAP BW to fetch the reports of incidents rose monthly.
• Various enhancements done at UI/Component level for defaulting different fields upon new creation,dynamically changing the property of toolbar buttons, dynamically changing the configuration of page.
• Configured Rate Structure as per Business Requirement.
• Change rate data, creation of new device, modification, technical groups scenario handled.

India

• Creation of Full Business Cycle from Business Partner to Invoicing which includes Creation of Business Master Data (Business Partner, Contract Account, Contract), Technical Master Data (Device, Connection Object.
• Extensively worked on Sales, Service and Marketing module of SAP CRM 7.0 EHP 1.
• Involved in a strategic decision making of projects go live.
• Downloading Product and Cabinet Master data from ECC to CRM.
• Creation of Interactive reports to upload products, categories, cabinets and wholesaler data from the presentation as well as application servers.
• Worked on various WebUI Enhancements using AET, EEWB, Rapid Applications Developments, BSPWorkbench Components.

Masters Of Professional Studies, Cyber/Computer Forensics And Counterterrorism

Bachelor Of Engineering (Beng), Information Technology