• Developed and optimized Chat & Voice bots using our in-house platform to enhance efficiency and effectiveness.•Managed all quality analysis of voice bots and handled B2C and B2B client campaigns from planning to execution and optimization.• Conducted in-depth analysis of existing ChatBots & VoiceBots in the market, providing detailed insights.

•Continuously monitor quality to drive ongoing improvements.•Conduct extensive data validation and analysis on large datasets to identify areas for enhancement.•Perform both automated and manual tests to ensure the product meets established standards.•Proactively identify and address bugs and issues before product deployment.•Generate regular reports for management regarding performance and customer feedback.•Collaborate closely with key stakeholders to enhance product quality and effectiveness.•Identify and propose opportunities to improve team productivity and operational efficiency.