Nitish Kapur Email & Phone Number

Fort Lauderdale, Fl, Us

Madrid, Es

● Led an Agile team of Engineers from various backgrounds (Systems, Networking, Cloud, SRE, and Arch) in migrating a critical hospitality product from a hybrid GCP environment to Azure, reducing platform spend by 30% for development and 15% for production● Designed and implemented a fully automated, self-service cloud delivery platform, compliant with federal and contractual legal requirements, recovering nearly $10 million/year in unit costs● Collaborated with C-suite executives to redesign departmental structure and communication standards, aligning with organizational goals and emphasizing automation and engineering as a service● Worked with CISO to enforce compliance and security across products from the code layer up using automation● Partnered with stakeholders and parallel delivery teams to gather feedback to continuously improve deployed automations and develop new ones

Madrid, Es

● Introduced Infrastructure as Code (Terraform, Chef, Ansible) across all Amadeus Hospitality products, streamlining deployments and reducing errors○ Created process for adoption in legacy datacenters to streamline decommissioning● Managed and optimized legacy cloud infrastructure in GCP and AWS, improving performance and reducing costs● Implemented guardrails for future deployments using tools like ArgoCD, ADO, and Kyverno, ensuring security and compliance● Optimized the performance of cloud Kubernetes services for software development teams● Developed and maintained SOPs for platform usage, facilitating smoother operations and knowledge transfer across teams

Madrid, Es

● Re-architected TravelClick’s use of Google Cloud Platform, enhancing security posture to meet hybrid requirements● Led the transition to Continuous Delivery, creating automation flows with Chef, Jenkins, and Terraform, leading to more efficient development cycles● Led the migration of tooling to containerized versions on cloud Kubernetes services, improving scalability and reliability● Worked with product owners to refactor application services for GCP migration, ensuring platform expectations were met and system performance was optimized

Miami Gardens, Fl, Us

● Managed and maintained a fully virtualized datacenter with 1,200+ servers on-premises and 200+ servers in AWS, reducing server count by 40% through consolidation and containerization● Developed custom scripts for infrastructure orchestration, automating tasks prior to the adoption of Infrastructure as Code (IaC)● Utilized Jenkins and Ansible for continuous integration and automated delivery of platform● Led the migration of all on-prem infrastructure to AWS, including the transition of cold data to AWS S3 Glacier, resulting in a significant reduction in storage costs● Engineered full-stack deployment automations using blue-green deployments with ALB, Security Groups, IAM Roles, and EC2, ensuring quick and reliable deployments with Route 53 DNS cutovers● Migrated EHR services from NFS to AWS Elastic File Share, improving data availability and performance● Integrated Veeam with AWS Storage Gateway for efficient and secure tape backups● Enforced the principle of least privilege or ZeroTrust through the strategic use of IAM Roles, enhancing security across workloads● Re-architected caching services, migrating them from Azure to AWS, optimizing performance and reducing latency● Spearheaded the configuration, installation, and support of Windows, Linux, VMware, and cloud environments to meet the company's evolving needs● Successfully integrated third-party components like Solr into the company's infrastructure, enhancing search capabilities

● Leveraged extensive ITSM and ITOM experience to guide the development team in understanding the relationship between ServiceNow and infrastructure, ensuring seamless integration.● Led the project for Discovery, CMDB (Configuration Management Database), and ServiceNow instance upgrades, enhancing system visibility and operational efficiency.● Implemented agile development practices tailored to the requirements of each custom application, improving the flexibility and responsiveness of the development process.● Maintained continuous communication with the client to ensure project alignment with expectations and to facilitate smooth participation from all stakeholders.● Integrated ServiceNow with key enterprise systems, including Active Directory, Office 365, Workday, and SCCM, streamlining processes and improving workflow automation.● Created comprehensive test cases for infrastructure management software, ensuring thorough testing and quality assurance for new deployments.● Utilized ServiceNow’s Stories application to effectively track requests, manage sprints, and document defects, improving project management and delivery timelines.

Fort Lauderdale, Fl, Us

● Provided exclusive, high-touch services to the largest clients, including on-site project management and personalized support.● Developed and implemented technology onboarding processes that adhered to legal and contractual requirements, ensuring compliance and smooth integration.● Collaborated with Human Resources to create quick access guides for new personnel, enhancing onboarding efficiency and reducing training time.● Worked directly with clients to enhance their disaster recovery strategies, improving resilience and recovery times.● Coordinated with account managers to establish and manage delivery agreements, aligning technical solutions with customer needs and expectations.● Offered architectural guidance for systems engineers to design consistent and scalable solutions, standardizing best practices across client engagements.● Designed and implemented standardized processes for managing customer daily requests, improving operational efficiency and response times.● Created and deployed automated responses for customer incident management, reducing response times and operational overhead.● Delivered cost-effective solutions for clients by optimizing existing systems and recommending efficient technologies.

Fort Lauderdale, Fl, Us

● Developed and implemented business continuity solutions, including backup and disaster recovery (BDR) systems, redundant power solutions, and cloud replication strategies.● Configured, managed, and administered Active Directory, ADFS, IIS servers, MS Exchange 2010/2013, and Office 365 infrastructure, integrating with SCCM for centralized identity management.● Led the migration of client environments to scalable cloud solutions such as AWS, Rackspace, and Azure, enhancing flexibility and reducing infrastructure costs.● Virtualized client physical environments using VMware, Proxmox, and UnRaid, leading to improved resource utilization and operational efficiency.● Implemented live monitoring and statistics tools using SolarWinds, ConnectWise Automate, and SCCM integrated with BrightGauge, providing real-time visibility into system performance.● Executed cloud-to-cloud migrations, primarily favoring Azure, to leverage preferred cloud vendor solutions and streamline operations.● Deployed and configured network security solutions, including firewalls and intrusion prevention systems (IPS), both on-site and in the cloud, ensuring robust protection against threats.● Redesigned client networks for improved efficiency, incorporating load balancing, redundant solutions, and VPN mesh configurations for both on-site and cloud-hosted environments.● Ensured compliance with ITIL, HIPAA, SOC, SOC2, PCI, and other relevant standards by redesigning networks and security architectures to meet current requirements.

Miami, Fl, Us

I was working as a student intern on a decellularized dermis product that would assist patients in a variety of ways. I also had the opportunity to work with the MIAMI stem cells during that project. On another project, I had the opportunity to work in osteoporosis research with a focus on limiting osteoclast activity.