Nitish Puri Email & Phone Number

London, Ontario, Canada

London, Ontario, Canada

Managing Front desk operations by assigning a checklist of important daily tasks, determining room and rate availability.Handle complaints, settling disputes and resolving grievances and conflicts with guest in a timely manner.Use up-selling techniques to promote hotel service and facilities and to maximize room occupancy.Manage account receivables and accounts reconciliation for various OTA's

London, Ontario, Canada

Ensured compliance with licensing laws as well as health and safety and other statutory regulations.Trained and mentored staff to ensure optimum operating efficiency.Maximized customer/guest satisfaction by providing superior service in fast-paced environment.Oversaw day-to-day operations of brand, 99 room hotel with staff of 14 employeesSet high quality standards for service and presentation to meet guest needs and exceed the expectations.

New Delhi Area, India

 >Maintaining high quality of food and service, food costing, managing restaurants, bars, Coffee Shop or Cafe in Hotel. >Drinks prepared in the Bar to the Customers (Guest). >Set up the buffet of the restaurant. >Ensure a consistent and convincing standard of service and maintain all the service standards. >Great & seat customers and serve them in a professional, discreet & personalized way.  >Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests. >Practice good customer relations and attend to customer complaints, queries satisfactorily. >Responsible for maintaining hygiene and cleanliness standards in the outlet/service areas. >Responsible for building thorough knowledge of food and beverage served in the restaurant.

Jaipur Area, India

 Ensuring a smooth service sequence taking account of the service standards and the satisfaction of guests. Increasing sales by providing specialist advice and active selling. Ensure a consistent and convincing standard of service and maintain all the service standards. Active contribution to service. . Care of guests from arrival to leaving the outlet in accordance with the standards.  Greet the guests of the hotel at the time of Check-in & Escort to their Room. Taking calls at the reception. Giving suggestions to guests in terms of fooding & staying in the hotel. Making Day to Day Arrival & departure List. Learn how to make Beds of the guests. Turndown service to be given to the VIP Guests of the Hotel. Taking Feed backs of the guests during Check-outs. Conscientious and accurate implementation of the Assistant manager information.

Post Graduation, Hospitality Administration/Management

• Food Handling Certificate • Smart Serve • Cost Control • Accommodation Management • Food and Beverage Dining for Professional • Food.

Bachelor Of Science (B.Sc.) In Hospitality And Hotel Administration, In All The Four Major Departments, Food Production, Food And Beverage Service, Front Office, House, Ist Class

The Three-Year program equips us with all the required skills, knowledge and attitude to efficiently discharge supervisory.