Nitish Raizada Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, In

Part of Central Revenue & Growth team, driving growth for all Swiggy business units: Food, Instamart, and Dineout.

Bangalore, Karnataka, In

Leading Supply Experience Charter for Car Sharing Marketplace in India, Egypt & South East Asian Markets• Scaled India business from 0 to 30k+ cars and improved NPS from -44 to +20, while launching Zoomcar platform in international markets of Egypt, Indonesia, Vietnam, and Philippines• Built end to end host pay-outs ecosystem, personalised chatbots for support, car sharing tools, and marketplace elements like host ratings, pricing, performance analytics, two way chat, catalogue creation & location addition• Contributed to org’s achievement of Booking level profitability for the 1st time since inception, with the help of cost reduction initiatives & top line improvement with increased supply, thus reducing losses by USD $14.1/booking• Won ‘Gem of the Year Award’ (2022): Recognised as the top performer across Product teams at Zoomcar, for being the one man architect of Supply Experience charter since the inception of marketplace, and its expansion in international markets

Bangalore, Karnataka, In

Experience and Retention Charter for Owned and OEM White labelled Subscription Business Verticals, in India Market• Increased supply from existing Zoomcar subscribers by 50%, bumping up the avg monthly sharing days from 10 to 15 for 11k user base, and launched the white labelled subscription platforms for MG Motors and Nissan• Built a tri-partite pay-out engine, introduced data science model for dynamic earnings, ‘Pause sharing’ feature to increase sharing duration, and cohort based app personalisation and communications to reduce sharing dormancy• Reduced experience related contacts by 37%, improved booking end feedback from 3.8 to 4.4, and reduced churn from 8.2 to 3.1%

Gurugram, Haryana, In

Project: Booking Application & Finance Reconciliation Platform to Optimise Operations• Created a booking application supporting sales journey, inventory management, occupant’s billing and booking status, and a finance reconciliation system handling transactions across 84 properties for ~12k students • Delineated the personas, studied the user journeys, created the tasks and scenarios to distil the task and process flows• Decreased the operational costs by 11% across properties and financial reconciliation TAT from 7 days to 1 dayProject: Resident Application to drive Community Engagement• Conceived and launched the social platform “Community” to drive engagement within the student community • Designed features such as Events, Posts, Announcements, and activity trackers, enabling a two-way communication• Improved the Daily Active Users by 116%, Session length by 61% and Stickiness from 30 to 58%

Gurgaon, Haryana, In

Project: AdZone – Merchant Advertising Platform• Conceived, ideated and launched In-House Advertising tool AdZone for 6 Lac merchant bases• Devised algorithm to promote campaigns on Categories with better Conversion, Price point, and Catalog Quality Score (CQS)• For products on campaign, orders grew by 30%, CTR grew by 8%, CTO grew by 10% and Cost per Order reduced by 22%• Recognized as the ‘Employee of the Quarter’ for achieving a 2X growth in ProfitProject: SmartShip – Smart Ecommerce Shipping Solution• Productized & defined the client onboarding journey, reducing Lead to Order Funnel from 20 to 7 days• Improved leads quality, planned segmented CRM activities, revamped registration process, and integrated Shopify• Decreased the Registration Churn Rate by 30%, and increased the Transacting client base by 43%

Gurgaon, Haryana, In

Project: Productizing ‘Assisted E-commerce’ to Increase Rural Footprint• Developed the product flow for ‘Assisted E-commerce’ to increase the rural footprint, by generating B2B E-commerce sales in the village areas of South West District of Delhi• Ideated and launched the concept of ‘Slab Based Pricing’, and the feature was shipped to live for the pilot phase• Integrated 137 retailers, later scaled to ~1.2 lacs merchants across the country by partnering with Idea Cellular Ltd• Awarded a Pre-Placement Offer (PPO) based on the contribution to success of the project

Gurugram , Haryana, In

Project: Scaling up the C2C Business Model• Addressed revenue leakage occurring due to offline transaction closure between the buyer and seller• Launched an A/B test with the hypothesis of increase in online transaction closure rate by providing greater set of complimentary benefits• Observed conversion improvement by 47 bps in two-wheelers, and 28 bps in four-wheeler vehicle category

Teaneck, New Jersey, Us

• Worked in the domain of Oracle Solution Practices (OSP) during the training period at CTS• Designed forms and reports for OSP using MySQL and PLSQL• Learnt to format reports using XML publisher

Vancouver, British Columbia, Ca

• Completed an induction program based on core and advanced Java• Learned to create User Interfaces using advanced Java• Worked on a live project for the company during the tenure of internship

Master Of Business Administration - Mba, Marketing & Finance

Bachelor Of Technology (B.Tech.), Electronics And Communications Engineering

12Th, Isc, Mathematics And Science

10Th, Icse, Mathematics And Science