- NMLS # 2137639 licensed in 13 States; AZ, AR, CA, CO, FL, GA, KS, IL, IN, NM, TX, VA, WA

- NMLS # 2137639 licensed in 14 States; ID, WY, MS, IL , AZ, CA, KS, FL, OR, WA, TX, CO, HI, UT- Focused on familiarizing customers with the mortgage terms and general mortgage rate inquiries, educating them on the home-buying process by leveraging Better’s digital platform, assisting clients in navigating through the website and pre-approval, and fully utilizing the benefits of the digital mortgage process.- Engaging in both inbound and outbound lead generation communication via phone, email, and texts.- Communicating and maintaining consistent touchpoints with customers and members of the Sales team to provide solutions and conflict resolutions.- Continually exceeding monthly metric goals, including 900+ outbound calls per month.- Assisting in mentoring and onboarding new team members.- Extreme focus on customer experience and satisfaction.- Partner with Home Advisor and Operations orgs to facilitate customer interactions.

In my role as manager, I applied my in-depth knowledge of the hospitality and foodservice industry to manage vital aspects of daily operations including workflow, the delegation of tasks, profit and loss, vendor relations, and labor management. I oversaw the opening and closing of the establishment and directed vital front-of-the-house and administrative functions. I facilitated high-impact training to enhance the skills and knowledge of employees. I drove operational excellence by hiring, training, mentoring, and developing a high-performing team through frequent feedback. I enhanced employee retention, increased morale, and promoted teamwork by instituting positive means of coping within a high-stress environment. I interfaced with Brand Ambassadors to increase my knowledge of spirits.I collaborated with executive management to conceptualize new and seasonal menu items. I analyzed and managed beverage and labor costs to ensure efficient operations and increase profits. I defined and translated strategic operational, service, and business priorities into actionable plans resulting in year-over-year growth. I tracked stock inventory to control costs and minimize waste. I self-sufficiently exercised discretion and independent judgment to resolve issues. I designed and implemented promotions to drive profits and customer loyalty from regular guests and visitors to the San Francisco, CA area.● Continuously promoted to roles of increased scope and accountability; pivotal member of the grand opening team in 2016. Promoted to Assistant General Manager and then General Manager due to keen ability to seamlessly oversee daily operational functions and increase revenue and profit growth.● Led the highest grossing per square footage bar within the company.

As a Bartender, I maintained in-depth knowledge of specials, liquor brands, beers, and non-alcoholic beverage selections to make customized recommendations. I continually exceeded customer expectations by providing friendly and prompt service. I promoted an atmosphere of hospitality by anticipating guests’ needs and swiftly responding. I skillfully served 300+ drinks per hour during peak periods.I leveraged my expert knowledge of classic and craft cocktail recipes and spirit profiles, correct techniques, liquid measurements, and garnishes to prepare classic and specialty cocktails. I monitored customer intake and reported instances of intoxication to management to promote a safe environment for all patrons. I remained calm and level-headed during high-stress periods. Contributed a value-added perspective to upsell. I established reputation of providing exceptional service resulting in increased revenue and profit growth and customer loyalty.● Top Performer: Member of the opening team of Devil’s Acre and The Lark Bar.

I greeted and promptly attended to the needs of guests. I continually adapted my style of service to deliver a memorable dining experience. I spearheaded daily administrative and operational functions including opening, closing, and shift changes to maximize time and resources. I accurately processed orders in POS and ensured food handling protocols were adhered to. I gathered, compiled, and analyzed data to ensure performance targets were achieved. I cross-functionally liaised with the kitchen team to ensure the accuracy of orders. I provided in-depth explanations of menu items and made customized recommendations based on guest preference. I upsold high-profit appetizers and drinks to increase revenue and profits. I reset tables to minimize downtime. I efficiently curated drinks during peak periods.● Advanced to a role of increased scope and accountability, promoted to Server Manager.

Supported management in driving sales and delivering results through a customer-centric mindset. Trained and developed a highly productive staff to ensure understanding of standard operating procedures. Ensured food/drink handling and preparation standards were maintained. Mixed, garnished, and served alcoholic beverages. Accurately processed orders in POS system, while engaging guests. Increased customer loyalty by promoting specials. Maintained knowledge of menu and offerings and read guests to make recommendations. Upsold food and drinks to increase revenue and profit growth. Key Achievement: Advanced to management at Joe's of Westlake after holding three different roles including Bartender, Cocktail Server, and a Server

Coordinated with District Sales Manager in opening new accounts * Maintained and increased revenues through new and existing clients* Promoted marketing ideas to ensure clients profits* Responsible for creating sales reports on all accounts

Maintain general office operations including, filing, faxing, typing officecommunications, handling customer care, filing of insurance claims.

College Internship

Assisted field producers in all aspects of studio and field production