Nitra Farley Email & Phone Number

Herndon, Va

September 2015-Present, Center Team Lead, VDOT-Faneuil Inc., Herndon, VirginiaResponsible for supervisory and developmental support for assisting the supervisor with overseeing the daily activities and helping supervisor meet or exceed the personal performance measures established for this operation and for the assigned work unit. Accountable for performing the following functions: customer calls, account maintenance, records maintenance, customer service, and complaint/ problem resolution. Assists with training and development for team members by using designated key performance indicators, like that of conducting quality assurance monitoring and assists with documenting results and coaching and mentoring team members for continuous improvement. Processes calls to supplement staff shortages and escalate calls as necessary. Identify and resolve problems with office equipment, systems and general toll issues and communicational notes as it may to relate a specific area for proper resolution. Coordinate with other units or divisions within the company as necessary to resolve issues to ensure compliance with state and federal laws, rules and guidelines, and DOT/OTO policies and procedures.

Reston, Va

September 2014-September 2015, Assistant Director, Knowledge Universe, Reston, VirginiaConvey and sustain quality relationships with parents and students during the early stages of child development. Safeguard confidentiality record-keeping about families and co-workers associated with the company. Responsible for effectively communicating with parents and employees in writing, at a satisfactory level to complete forms for documentation of accidents, first aid treatment given, and/or other observation forms required by the center. Assist in supervision of children including playground activities, assisting with snacks and lunch duties, general housekeeping duties and kitchen detail as assigned. Provide assignments and directions to of staff, in addition to addressing the staff concerns. Provide clear communication in emergency situations in group situations. Participate in interviews and recommendation applicants for hire. Determine and implement discipline through verbal or written documentation. Additional responsibilities include timely adjustment of payroll for all staff members.

Tutor students that are ELL in literacy in order to ensure the students are on level in regards to reading, writing, when entering Kindergarten.

Substitute teacher for grade levels Pre-k through 5th grade.

Master Of Business Administration - Mba, Human Resources Management And Services

Bachelor Of Arts (B.A.), Psychology

Associate Of Arts (A.A.), Early Childhood Education And Teaching