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Niva is a revolutionary fintech startup, set to disrupt the payments ecosystem with its innovative approach. Leveraging cutting-edge technology, Niva aims to redefine the way transactions are conducted, providing seamless, secure, and efficient payment solutions. With a focus on user-centric design and financial inclusivity, Niva is poised to transform the landscape of digital payments, offering a forward-thinking alternative for individuals and businesses alike.

As the Consumer Credit Card Retention Leader at American Express, I played a pivotal role in driving customer loyalty and reducing churn. My key responsibilities included:Team Leadership and Motivation:Inspiring and guiding my team of retention specialists to consistently exceed retention goals.Fostering a collaborative and high-performing work environment that empowers my team to thrive.Providing ongoing coaching, training, and development opportunities to enhance their skills and performance.Retention Strategy Development and Execution:Crafting innovative, data-driven strategies to improve customer retention rates and minimize churn.Implementing comprehensive retention campaigns and initiatives that address the diverse needs and preferences of our customer base.Continuously monitoring and analyzing retention metrics to identify areas for improvement and optimization.Cross-Functional Collaboration:Collaborating seamlessly with cross-functional teams, such as marketing, product, and customer service, to develop and execute holistic retention solutions.Leveraging the expertise and insights from these teams to ensure a cohesive and customer-centric approach to retention.Effectively communicating retention strategies and progress to key stakeholders to secure buy-in and support.Continuous Improvement and Innovation:Staying abreast of industry trends, best practices, and emerging technologies in consumer credit card retention.Implementing a culture of continuous improvement, encouraging my team to explore and test new retention approaches.Spearheading the development and implementation of innovative retention strategies that set American Express apart in the industry.As the Consumer Credit Card Retention Leader, my strategic vision, data-driven decision-making, and exceptional leadership skills are instrumental in driving customer loyalty, reducing churn, and contributing to the overall success of American Express.

Identify and resolve queries of American Express' US based card members about their account ,card features and benefits, anticipate any future usage along with driving revenue with value generation for products and services depending on the card members needs .

Various Roles within Credit Operations, responsible to collect High Value card accounts.

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