Leadership role that encompasses strategic oversight, client relationship management, and project coordination. My strategic leadership extends to overseeing a diverse portfolio of projects across various departments and working on cross-functional teams including Integrations, Developers, Client Support, and Sales. I have served as the dedicated Account Manager for select clients, addressing their inquiries, concerns, and issues with prompt and effective solutions.• Increased 62% the… Show more Leadership role that encompasses strategic oversight, client relationship management, and project coordination. My strategic leadership extends to overseeing a diverse portfolio of projects across various departments and working on cross-functional teams including Integrations, Developers, Client Support, and Sales. I have served as the dedicated Account Manager for select clients, addressing their inquiries, concerns, and issues with prompt and effective solutions.• Increased 62% the Adoption by proactively monitoring customer usage and collaborating with cross-functional teams to identify and resolve customer-related issues in a timely manner.• Led a team of 8 people with 1 direct report. • Implementation of an Account Team model that improved communication across four different departments. • Analyze PowerBi Dashboards to assess the effectiveness and impact of Apli's bot in the recruitment process. Provide regular reports and insights to clients, highlighting key findings and recommendations for optimizing their recruitment strategies and DEI Strategies.• Collaborate with clients to create customized success plans, aligning their recruitment goals with Apli's capabilities. Set clear objectives (KPI’s), metrics, and milestones to measure the success and ROI of the project. Show less

• Team of 12 people with four direct reports. • Established the onboarding process for internal customers such as Vice-presidents & Directors. • Create and implement a new brand strategy to position the national brand in the regional entrepreneurial ecosystem.

Responsible for coordinating activities between multiple projects and areas such as mentors, trainers and entrepreneurs. Manage the regional incubation program, giving detailed attention to each entrepreneur, program strategy, project delegation, and program implementation. Create and manage a budget to ensure the success of the program.• Regional Coordination of the Social Entrepreneurship Hub, a social incubator with more than five generations of social entrepreneurs, increasing… Show more Responsible for coordinating activities between multiple projects and areas such as mentors, trainers and entrepreneurs. Manage the regional incubation program, giving detailed attention to each entrepreneur, program strategy, project delegation, and program implementation. Create and manage a budget to ensure the success of the program.• Regional Coordination of the Social Entrepreneurship Hub, a social incubator with more than five generations of social entrepreneurs, increasing efficiency through regional management with more than 100 applications from entrepreneurs per call.• Completion rate: 90%• Developed an online incubation program for 30 young entrepreneurs currently enrolled. • Identified and maximized entrepreneur opportunities through mentorship and startup ecosystem connections.• Organization of regional and national entrepreneurship events, such as Bootcamp Beca Talento Emprendedor. Focused on customer experience and project management, achieving high customer satisfaction rates. NPS: 95.24.Coordination and implementation of VR video project and Metaverse Campus. https://bit.ly/Rutopia360 Show less

• Courses taught in University: Ideation & Prototyping, Entrepreneurship Leadership Training, The Future of Business, Social Entrepreneurship.• Collaboration in projects with companies such as: Pixza, Sistema B, Cinepolis, Fundación Cinepolis.• ECOA/NPS: 9.8

• Developed a leadership program to ensure the training of more than 500 students each year. • Coordination of Special Committees with objectives such as: o Increasing citizen participation and student integration, obtaining the highest voting participation.• Organization and implementation of events impacting more than 1000 students, teachers and community members.

Lecto Geeks was a digital platform focused on developing reading skills in children between six and 12 years old, intending to increase their passion for reading by letting them select the topics they like the most, and through computer algorithms we generate a list of book suggestions according to your topics of interest.• Maintaining awareness of the competitive market landscape (benchmark), expansion opportunities, partnerships and new technologies.• Development of Business Strategy… Show more Lecto Geeks was a digital platform focused on developing reading skills in children between six and 12 years old, intending to increase their passion for reading by letting them select the topics they like the most, and through computer algorithms we generate a list of book suggestions according to your topics of interest.• Maintaining awareness of the competitive market landscape (benchmark), expansion opportunities, partnerships and new technologies.• Development of Business Strategy and Management of clients.• Define the features of the web app with engineering through mockups and usability testing. Show less

• Project Development and Strategic Planning.• Co-design and co-facilitate workshops with corporate innovation teams focused on their venture for business development.• Provided support in go-to-market strategies through digital transformation and e-commerce.• Support in the implementation of user research, insights and trend research and contribute actively to ideation brainstorms and validation projects in the market.• Developed an online educational entrepreneurial program… Show more • Project Development and Strategic Planning.• Co-design and co-facilitate workshops with corporate innovation teams focused on their venture for business development.• Provided support in go-to-market strategies through digital transformation and e-commerce.• Support in the implementation of user research, insights and trend research and contribute actively to ideation brainstorms and validation projects in the market.• Developed an online educational entrepreneurial program for Universidad Abierta y a Distancia de México. Show less