Nivake Sukumar Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• (laid off due to mass layoffs)
• Successfully managed a diverse portfolio of key client accounts, consistently exceeding revenue targets by an average of 20% annually.
• Fostered and nurtured robust client relationships, serving as the primary liaison and proactively addressing inquiries and requirements.
• Cultivated strong client relationships, acting as the primary point of contact and effectively addressing inquiries, concerns, and needs.
• Collaborated with cross-functional teams to ensure seamless execution of projects, resulting in a 15% increase in project completion efficiency.
• Conducted regular account reviews to identify growth opportunities and recommend tailored solutions, leading to a 25% increase in upsells.

• Generated leads list from traditional and social media channels.
• Identified prospect decision-makers, uncover critical business issues, stimulate interest and communicate Cloudbeds' value proposition.
• Made and track 60+ phone calls per day within Salesforce CRM.
• Connected with 15+ new contacts per day and tracked within Salesforce CRM.
• Utilized a data-driven approach to ensure that I kept track of all of the properties I was speaking with.
• Project management skills are demonstrated by managing over 60 clients a day while paying attention to fine detail while providing innovative solutions.

Toronto, Canada Area

• Portfolio of 173 million CAD of projected businesses revenue with enterprise customers.
• Ensured that my product knowledge was to the highest level and monitored development of hardware products.
• Exceeded major KPIs including number of small businesses signed on a monthly basis, total rental weekly amount, total outright purchase weekly amount and talk time.
• Walked customers through full ecommerce demos including how to properly invoice and schedule with the software provided.
• Acted as a change agent through the collection of employee feedback pursued by its implementation for continuous improvement.
• Educated new hires on major selling points through shadowing, sales methodologies and product discussions

• Developed and executed comprehensive customer success strategies, resulting in a 15% increase in customer retention rate and a 20% growth in upsell opportunities.
• Acted as the primary point for a portfolio of key enterprise accounts, building strong relationships and ensuring customer satisfaction through proactive engagement and regular check-ins.
• Collaborated with cross-functional teams, including sales, marketing, and product development, to align customer goals with company objectives and delivered customized solutions.
• Implemented a customer success framework that improved onboarding processes, reducing time-to-value by 30% and enhancing overall customer experience.
• Managed customer escalations, resolving issues in a timely manner and ensuring high levels of customer satisfaction and retention.
• Actively monitored customer health metrics, identifying potential risks and proactively engaging customers to mitigate churn and drive upsell opportunities

Bachelor Of Commerce - Bcom, Business Management

Diploma, Ui Designer Professional