Niveda S Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Projects : 1) Telstra corporation limited (Telecom domain - Aust, Oct 2015 – Nov 2018)● We will receive service request for telephone LAN new connection request. so we will verify customer provided documents,check the feasibility and work towards the backend team process to and complete the customer request.● Responed back all customer queries over email and sometimes directly over call too.● Billing account owners has to be verified with customer given proof and then working on CHOWN (changing owner) billing account and related service request has been handled.● Worked on all over department team error facing orders and rectified.● Worked on quality check of an orders and also finding root cause analysis on customer escalations orders.● Collaging team worked orders an daily basis and maintaining records and creating monthly reports.● Adding and removing all kinds of mobile add-on service requests.2) Kaiser permanente (Health care domain –US project,Dec 2018 – Present)Responsibilities● Provided Support from the role of Line 1.5 Support to web based applications, Files, Data feeds and Batch Processess to prevent impact to business● Used ServiceNow, Application performance Management, Informatica, Mocha, EDI, Coreftp, postman, Winscp and Microsoft Office Applications to verify, Monitor, Maintain and update data's● Analyzed and troubleshoot Intergration issues related to Application, Database configuration, Incidents, Change task,data and workflows● Escalated help desk tickets to Level 2 support when outside the scope of L1.5/T1 technician support● Supported implementation delivery, implementation verification test validation and related delivery with client and internal team.● Performed quality assurance Validations on new updates for Alignment with goals for efficiency and performance.● Interacted with clients to resolve issue and answer application related questions.● Provided Training for new Associates with better understanding of process

Chennai, Tamil Nadu, India

● Displayed active listening to develop relationships with onshore & offshore patients, guests and coworkers.● Attending patient queries and coordinating with other departments over calls and emails.● Gathered records, slides, films and ancillary tests to coordinate patient needs.● Coordinated referrals from physicians and insurance companies.● Coordinated with insurance companies regarding patient eligibility and authorization of services.● Created customized care plans, working with hospital staff and families to assess and meet individual needs.● Collaborated with store manager to maintain daily operations.● Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.● Direct day-to-day administrative and operational functions for Number-bed facility, providing guidance and leadership to over Number employees across more than Number departments.● Discussed medical histories with patients in effort to provide most effective medical advice.● Scheduled surgeries, managed pre-certifications and verified insurance coverage.● Updating patient medical records MIOT staff application portal and providing discharge summaries to the patients.

Master Of Business Administration - Mba, Finance And Financial Management Services

Bachelor Of Science - Bs, Mathematics