Nivedha M. Email & Phone Number

As a Delivery Manager at upGrad, I lead and manage the delivery of online learning programs for diverse and global clients, ensuring high-quality outcomes and customer satisfaction. Have completed MBA in Operations and Finance and my skills in retention strategies, strategic thinking, and delegation to optimize the delivery process, plan and monitor the budget, and coordinate the resources and stakeholders involved.I have over 5+ years of experience in customer success roles, where I have honed my skills in project management, client handling, problem solving, and team management. I have worked with leading companies in the information technology and services industry, such as KNOLSKAPE and Enparadigm, where I have serviced the products, resolved the issues, and contributed to the growth and retention of the customer base. I am passionate about delivering value and excellence to the customers and the organization, and I am always eager to learn and improve my skills and competencies.