• Review the Marketing Strategy and suggest improvements and alignment with the CRM strategy.• Create Communication Templates to be used in the CRM and on Social Media for coworking and program enrolment.• Develop a strategic schedule for the creation and implementation of the key activities of the marketing strategy.• Craft forms and link them to our Website for co-working and program enrolment.• Develop Training Package for Other Teams members on how to use the CRM and implement the CRM and Marketing strategy

• Efficient and timely service delivery across teams for clients.• Manage performance status and any escalations.

• Prepared billing statements for patients and verified correct diagnostic coding.• Communicated with insurance providers to resolve denied claims and resubmitted.• Evaluated patients' financial status and established appropriate payment plans.• Communicated effectively and extensively with other departments to resolve claims issues.