Nivedita Chandrasekar Email & Phone Number

Suwanee, GA, US

Atlanta, Georgia, United States

• Collaborate with Health & Wellness, Commercial & Fintech customers and work with stakeholders to model and analyze client health status, providing insights by creating graphs and charts
• Build dashboards to generate a weekly tracker for client business review and to generate client service data for the team for all customer accounts across all regions (Americas, Europe, and Asia Pacific)
• Create ad hoc customer reports to support sales and customer success representatives in securing client subscriptions, renewals, and upsells
• Engage with and train direct reports, ensuring their immediate and long-term growth and success
• Participate as the primary TM with Wayfair in the commercial sector, Thrive360 and Modern Age in the health sector, Fintech accounts such as Western Union, and cryptocurrency clients such as dYdX
• Ensure quality assurance for customer production launches and work with Engagement Managers for successful results

Atlanta, Georgia, United States

• Collaborated with the Usability Design/Research team, set up surveys in Qualtrics, and ensured on-time running and 100% delivery of all moderated/unmoderated studies, customer journeys, and inclusive designs
• Created dashboards for client services and generated reports using Qlik that assisted PowerPoint presentations
• Evaluated margins on existing deals to better define new deals in liaison with the Sales team
• Participated in new pilots for customers, from pricing a new deal to delivering the end result and ensuring project success
• Collaborated with customers and the Solutions Delivery Manager to ensure that assigned teams engaged with Testing Services and met customer needs
• Worked with customers to ensure requirements alignment and that results met expectations

Greater Atlanta Area

• Helped manage test cycle execution, delivering better results than expected by customers, led usability cycles, ensuring all timelines were met, worked on functional & accessibility cycles, and designed usability.
• Worked with SMB and Enterprise customers on moderated studies, unmoderated remote studies, and customer journeys
• Collaborated with delivery managers & usability experts to ensure timely delivery of quality results, liaised with customers to ensure alignment with expectations and requirements, worked on budgets, and met all.

Atlanta, Georgia, United States

• Collaborated with many companies as the first point of contact to conduct testing of mobile applications and websites, utilizing experience with manual exploratory testing, test case execution, and usability testing
• Triaged issues reported by testers and offered recommendations for resolution

Cumming, GA

• Complete thorough due-diligent client interviews
• Prepared individual 1040, self-employment income, business, rentals, foreign source income, and cancellation of debt returns using H&R Block software
• Research IRS website for any out of state tax returns to comply with state tax rule.
• Customer service for inquiries on tax issues, IRS letters, and prior year returns, amended returnsProcessing cash & credit payments.
• Completed Registered Tax Return Preparer exam(RTRP) conducted by IRS.

• Was involved in the complete Migration of the whole MAPI(Mift Authorisation Process Improvement) process for EMEA countries from Amsterdam to Chennai and was a Team leader for a team of 18 people.
• Handled Manual Payments, dealt with customer requests, complaints and worked to solve everything in a timely manner.

Master Of Business Administration - Mba, Organizational Leadership

M.S., Software Systems

B.E, Electrical & Electronics Engg.