Nivedita Yadav Email & Phone Number

With a robust background in retail operations and channel handling, currently leading as Senior Operations Manager at Onida, my focus is on streamlining processes and enhancing customer relationship management. - Strategize plans to ensure the highest level of customer satisfaction at service centers, resulting in improved customer retention and loyalty.- Conduct regular reviews and meetings with Sales teams and Distributors at the All-India level, fostering strong partnerships and maximizing business profitability.- Serve as the primary point of contact for LFR (Large Format Retailers) and RFLR (Regional Large Format Retailers) across India, ensuring smooth after-sales service operations.- Review and address daily service hold-ups and spare parts availability to streamline operations and enhance service efficiency.- Oversee the performance of Service/Technical Advisors through an online portal, ensuring adherence to service standards and conducting final inspections for quality assurance.- Proactively resolve customer complaints received from multiple sources, ensuring prompt resolution, and maintaining positive customer relationships.CORE COMPETENCIES:-Operations Management Service Delivery ExcellenceNetwork ManagementStrategic Planning and Development Quality Management SLA ComplianceLarge Format RetailImplementation and ExecutionInnovation and Change ManagementCost-Benefit AnalysisCross-Functional Coordination Compliances /Waste /Disposal- Management.

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  Jiwaji University

  Gradution