Niveditha Dhanasekaran Email & Phone Number

Maryland Heights, MO

Transitioning IT Processes for Wachovia, AGE system images, obsolete system upgrades, hard drive swaps, Windows, Office, software upgrades.Worked with 8 different groups coordinated with Email migration Team desktop Engineering, CompuCom & the project team on updating IT system needs. Successful creation of a project plan thru execution.Responsible for.

Eligibility Operations, Express-ScriptsWorked with cross-functional project teams to implement Eligibility business initiatives.Reporting Experience: Created Reports in Access based out of queries. Exported Data from Queries to Excel and further analyzed data using Pivot charts and tables. Built business requirements; worked with IT on project.

outsourced to Mphasis BFL)Trained and Managed 300 resources across multiple locations; Participated & rendered Training in seminars on stress management, sales and psychology and team building skills requirements while still meeting the expectations of the client as a process Trainer.Trained and managed staff; managed tasks efficiently, had a monitoring.

ABB IndiaAs Software Trainee migrated data to Lotus Notes from excel spreadsheets using custom designed ETL (Extraction, Transformation, and Loading) processes; Trained Human Resources in using the ETL processes for phased data migration with production systems.

2004(Sep)-2006(Apr) Trainer, Knowledge Management & Communications, Express-ScriptsWorked with multiple teams such as Contact Center advocates, ASC Team, Quality Team, Team Leaders, Mail Order Techs, Exceptions, Pull Rx, Pharmacists, Verification, Inspection, Packaging, Drug Interactions & Phone Pharmacists to understand Training needs and document the.

Promoted client products through direct marketing programs. Conducted surveys for clients of Indian Market Research Bureau and assisted them in maintaining a survey results database. Trained Clients with the outcome.